Senior Director, Transportation Operations

Modivcare

. Lead the financial and operational performance of an assigned market portfolio, including complex markets and client relationships.

Posted 11/4/2026full-timeRemote • Michigan • United StatesSenior💰 $115,300 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong financial acumen with expertise in P&L management, forecasting, and operational performance in healthcare operations. Proven ability to lead complex, matrixed organizations while fostering strategic relationships and driving continuous improvement.

Highest-signal resume keywords

P&L ManagementHealthcare OperationsContractual AcumenStrategic JudgmentPeople Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Performance AnalysisCost ManagementOperational ReadinessChange ManagementData AnalysisForecastingNetwork OptimizationPerformance MeasurementRegulatory ComplianceMarket Implementation

Soft Skills

Executive CommunicationRelationship ManagementStrategic ThinkingCollaborationTalent Development

Industry Keywords

NEMTManaged CareHealthcare AdministrationTransportation OperationsProvider NetworksRegulatory EnvironmentsService Level AgreementsStakeholder EngagementOperational PerformanceComplex Service Environment

About the role

Key responsibilities & impact

Lead the financial and operational performance of an assigned market portfolio, including complex markets and client relationships.
Oversee transportation operations, provider network performance, client relationships, compliance, and market financial results.
Own market P&L and financial performance, including revenue, margin, operating expense, unit cost, utilization, membership, trip volume, and accounts receivable.
Identify financial and operational variances and lead corrective action to improve profitability.
Own contractual and operational performance across transportation, provider network, member experience, reporting, and service measures.
Direct provider capacity, performance, mode mix, rates, network development, readiness, compliance, and service reliability.
Represent Modivcare with state agencies, MCOs, regulators, client executives, providers, industry organizations, and other external stakeholders.
Ensure execution and resolution of contractual, compliance, audit, CAP/PIP/QIP, and other performance exposures.
Lead market and executive performance reviews, presenting results, risks, root causes, remediation, and recommendations.
Improve market economics through repricing, network optimization, mode strategy, process improvement, and technology.
Support RFPs, contract negotiations, amendments, renewals, expansions, and growth opportunities.
Lead market implementation and de-implementation activities, cross-functional handoffs, operational readiness, and continuity of service delivery.
Lead through a matrixed operating model by establishing ownership, priorities, timelines, and escalation paths.
Translate enterprise priorities into market execution and drive continuous improvement.
Determine organizational structure, staffing, and resource allocation.
Lead and develop market leadership teams and establish performance expectations and accountability.
Build leadership capability and succession depth while fostering ownership, accountability, collaboration, and continuous improvement.
Lead organizational and change-management efforts.
Partner with Human Resources on recruiting, onboarding, employee relations, performance actions, development, compensation, retention, and talent management.

Requirements

What you’ll need

Bachelor's degree in Business, Healthcare Administration, Operations, Finance, or related field required; Master's degree preferred. Equivalent education and/or experience considered.
Ten (10) plus years of progressive experience in healthcare operations, transportation, NEMT, managed care, logistics, or a related complex service environment.
Seven (7) plus years of progressive leadership experience, including experience leading leaders and complex or distributed teams.
Experience leading a large, complex or highly regulated market, client portfolio, business unit, or operational environment with financial accountability and executive client/stakeholder engagement.
Strong business and financial acumen, including P&L management, forecasting, unit economics, cost management, and translating operational performance into financial outcomes.
Deep understanding of NEMT, healthcare operations, Medicaid/managed care, provider networks, and complex regulatory and contractual environments.
Strong contractual acumen, including SOWs, pricing structures, SLAs, performance guarantees, audits, and regulatory requirements.
Strong analytical and strategic judgment, with the ability to identify root causes and emerging risks, balance competing business priorities, and translate insights into measurable action.
Executive-level communication, presentation, and relationship-management skills.
Ability to represent Modivcare with clients, regulators, state agencies, industry organizations, and senior leadership.
Ability to build and maintain strategic relationships through in-person client engagement, industry conferences, community and stakeholder events, and other external forums.
Ability to lead through complex, matrixed organizations, influence without direct authority, and drive cross-functional accountability and execution.
Change and program management skills, including leading complex, cross-functional initiatives from strategy through implementation, establishing milestones and accountability, managing dependencies and risks, and driving adoption through sustained results.
Strong strategic judgment and critical thinking skills.
Strong people leadership and talent-development capability, including leading leaders, building high-performing teams, and driving a culture of ownership and continuous improvement.

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post-Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Bonus eligibility based on individual and company performance