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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving customer success through effective onboarding, value realization, and expansion strategies for Enterprise customers. Proficient in analyzing customer needs, managing relationships, and implementing scalable processes to enhance customer experience and satisfaction.
Highest-signal resume keywords
Customer Success ManagementEnterprise Account ManagementB2B SaaS ExperienceRevenue Performance AnalysisExcellent Communication Skills in French
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Pipeline AnalysisOpportunity ManagementForecastingUpsellingAccount PlanningRisk ManagementValue Case DevelopmentCustomer Feedback AnalysisProcess ImplementationAI Use Case Support
Soft Skills
OrganizedDetail-OrientedInterpersonal SkillsStakeholder CoordinationCustomer Advocacy
Tools & Technologies
Sales ProcessesGovernance FrameworksRevOps ToolsCustomer Relationship Management (CRM) Systems
Industry Keywords
Enterprise CustomersB2BSaaSCustomer ExperienceOperational Champions
About the role
Key responsibilities & impact- Drive the success of a portfolio of Enterprise customers from onboarding through renewal, including adoption, value realization, and expansion
- Understand customer challenges, coordinate stakeholders, and align actions with customer objectives
- Act as a business partner to customers on Revenue performance matters
- Analyze pipeline, opportunity management, forecasting, closing, upsell, and expansion topics
- Provide recommendations tailored to customers’ organizational structures
- Support the rollout of new AI use cases and the evolution of working methods
- Embed Modjo into sales processes, identify adoption barriers, and engage sponsors
- Build account plans, identify sponsors, and define governance frameworks
- Develop relationships with operational champions, local sponsors, RevOps teams, Sales Leaders, and executive sponsors
- Lead and negotiate renewals, build the value case, and manage risks
- Identify expansion opportunities and work with the AE to close them
- Gather and share customer feedback with Product and internal teams
- Contribute to the continuous improvement of the product and customer experience
- Turn satisfied customers into advocates through testimonials, referrals, and case studies
- Implement scalable processes and playbooks that improve team efficiency
Requirements
What you’ll need- 2 to 5 years of successful experience in Customer Success, Account Management, or consulting
- Experience working with Enterprise customers
- Ideally, experience in a B2B SaaS environment
- Organized, detail-oriented, and able to manage multiple topics simultaneously
- Strong business acumen and the ability to connect product usage to customer priorities
- Comfortable working with Sales, RevOps, IT, and Enablement teams
- Excellent communication skills in French
- Comfortable working in English
Benefits
Comp & perks- 2 remote working days per week
- Up to 9–11 RTT days per year
- Meal vouchers via a Swile card
- Public transportation coverage (Navigo pass) or a sustainable mobility allowance of up to €42/month
- Gym membership through Gymlib
- Alan Blue health insurance
- Access to Pluxee, the employee benefits platform
- Structured onboarding and supported professional development from day one
- Regular performance reviews to support your growth
- Parental Leave Soft Landing: upon returning from maternity or paternity leave, one day off per week during the first four weeks, with full pay