Modjo

Customer Success Manager

• Own and grow a portfolio of complex or high-potential Mid-Market accounts, with €15K–€60K in ARR
• Understand clients’ business and organizational challenges, identify root causes, and provide actionable recommendations
• Build account strategies, governance structures, and multi-threaded relationships up to executive sponsors
• Advise clients on pipeline management, closing, upselling, expansion, and opportunity management
• Support changes in business practices, measure results, build business cases, and demonstrate the value of Modjo
• Own and negotiate renewals, anticipate key dates, and identify risks
• Identify expansion opportunities and work with the AE to close them
• Share best practices and contribute to improving Customer Success methods, processes, and playbooks
• Represent the voice of the customer to Product, Sales, and Leadership teams

Senior Customer Success Manager – Mid-Market

• Drive the success of a portfolio of Enterprise customers from onboarding through renewal, including adoption, value realization, and expansion
• Understand customer challenges, coordinate stakeholders, and align actions with customer objectives
• Act as a business partner to customers on Revenue performance matters
• Analyze pipeline, opportunity management, forecasting, closing, upsell, and expansion topics
• Provide recommendations tailored to customers’ organizational structures
• Support the rollout of new AI use cases and the evolution of working methods
• Embed Modjo into sales processes, identify adoption barriers, and engage sponsors
• Build account plans, identify sponsors, and define governance frameworks
• Develop relationships with operational champions, local sponsors, RevOps teams, Sales Leaders, and executive sponsors
• Lead and negotiate renewals, build the value case, and manage risks
• Identify expansion opportunities and work with the AE to close them
• Gather and share customer feedback with Product and internal teams
• Contribute to the continuous improvement of the product and customer experience
• Turn satisfied customers into advocates through testimonials, referrals, and case studies
• Implement scalable processes and playbooks that improve team efficiency

Customer Success Manager – Enterprise

Frontend Engineer

• Develop modern, high-performance, intuitive user interfaces for the web application, mobile app, and Chrome extension
• Design seamless, consistent experiences centered around user needs
• Turn designs and specifications into robust, maintainable features
• Pay close attention to usability, accessibility, and visual consistency
• Refine interactions and micro-interactions and ensure high-quality execution across user journeys
• Optimize applications to ensure fast load times and excellent responsiveness across all devices and browsers
• Contribute to the stability and availability of applications in production
• Ensure the security, integrity, and reliability of systems
• Maintain code quality through testing, monitoring, and clear documentation
• Contribute to the continuous improvement of the technical stack and development practices
• Participate in architectural decisions and challenge product specifications
• Collaborate with Backend Developers to ensure seamless API integration
• Collaborate with Product and Design teams to build high-impact features for users

Front-end Engineer

Product Manager

• Embody Modjo’s vision and evolve the product into an agentic system dedicated to the Sales persona
• Work with the Frontend, Backend, and ML Engineering leaders
• Conduct structured customer discovery to identify pain points
• Analyze feedback from the AE and CS teams, monitor market and competitive trends, and identify differentiation opportunities
• Establish and prioritize the functional roadmap by integrating customer feedback, business challenges, product vision, and usage data
• Define and regularly track success KPIs
• Write functional specifications and user stories for the Engineering team
• Collaborate with the Product Designer, challenge specifications with Engineering, and validate features before release
• Define the rollout plan and ensure enablement for the Sales and CS teams
• Produce product collateral and contribute to the go-to-market strategy for each release
• Analyze post-launch performance, optimize KPIs, and maintain a continuous feedback loop

AI Product Manager

Machine Learning Engineer

• Design, build, and optimize the agentic stack powering conversational and autonomous agents
• Architect and maintain end-to-end LLM features, including model orchestration, routing, monitoring, logging, and evaluation
• Develop and improve ML infrastructure, including observability, load balancing, scaling patterns, and deployment workflows
• Build robust datasets and evaluation pipelines for deterministic systems (ASR) and non-deterministic systems (LLMs and agents)
• Collaborate with Software Engineers to establish scalable, observable, and automated infrastructure around ML services
• Work with Product Managers to assess feasibility, refine specifications, and reliably deliver ML features
• Contribute to technical strategy, including model and tool selection, architectural decisions, and the agentic platform roadmap
• Stay current with research, frameworks, and open-source developments in LLMs, agentic systems, and evaluation methodologies

Business Development Rep

• Manage and develop the BDR team
• Establish a clear framework, transparent goals, and effective management routines
• Lead 1:1s, call reviews, and individual development plans
• Track activity, conversion, qualified opportunity, and generated pipeline metrics
• Identify performance gaps, understand their causes, and implement concrete action plans
• Occasionally participate in cold calls, test messaging, and demonstrate the expected level of execution
• Turn observations from calls and sequences into clear, precise, and actionable feedback
• Build and continuously improve BDR playbooks covering cold calling, sequences, and qualification
• Collaborate with Operations, AEs, and Marketing to improve targeting, lead quality, and the repeatability of the outbound motion
• Contribute to BDR recruiting, onboarding, and skills development
• Foster team engagement through prospecting and enrichment sessions, coaching, and team activities
• Collaborate with AEs, Marketing, RevOps, and Customer Success to improve lead quality, market feedback, and the effectiveness of the outbound strategy

Team Lead, Business Development Representative

Technical Product Manager

• Champion Modjo’s vision and evolve the product into an agentic system designed for the Sales persona
• Work closely with Engineering leaders across Frontend, Backend, and Machine Learning
• Conduct structured customer discovery to identify pain points
• Analyze feedback from the Account Executive and Customer Success teams, monitor market and competitive trends, and identify opportunities for differentiation
• Establish and prioritize the roadmap for the functional scope
• Define and track success KPIs
• Write functional specifications and user stories for the Engineering team
• Collaborate with the Product Designer and challenge specifications with the Engineering team
• Validate features before they go into production
• Define the rollout plan and enable the Sales and Customer Success teams
• Produce product collateral and contribute to the go-to-market strategy for each release
• Analyze post-launch performance, optimize KPIs, and maintain a continuous feedback loop

Human Resources

• Manage onboarding and offboarding in Lucca and across various HR tools
• Prepare and track employment documents, probationary periods, new hires, departures, and exit interviews
• Review payroll inputs before submitting them to the payroll provider and identify discrepancies
• Manage routine administrative matters and exceptional cases, including part-time arrangements, residence permits, and final settlement statements
• Respond to employee and manager questions regarding HR and administrative matters
• Identify situations requiring input from Finance, the VP of People, or external counsel, and prepare the relevant documentation
• Maintain the quality of HRIS data and workflows
• Produce reports on headcount, probationary periods, turnover, and HR campaigns
• Document, simplify, and automate HR processes
• Track HR Operations KPIs and contribute to projects aimed at structuring the People function

HR Operations Specialist

AI Engineer

• Design, build, and optimize the agentic stack powering conversational and autonomous agents, with a focus on reliability, scalability, and low latency in production
• Architect and maintain end-to-end LLM features: model orchestration, routing, monitoring, logging, and evaluation
• Develop and improve ML infrastructure, including observability, load balancing, scaling patterns, and deployment workflows
• Build robust datasets and evaluation pipelines for deterministic systems (ASR) and non-deterministic systems (LLMs and agents)
• Collaborate with Software Engineers to build scalable, observable, and automated infrastructure around ML services
• Work with Product Managers to assess feasibility, refine specifications, and reliably deliver ML features
• Contribute to the technical strategy, including model and tooling selection, architectural decisions, and the agentic platform roadmap
• Stay up to date with research, frameworks, and open-source developments in LLMs, agentic systems, and evaluation methodologies

Operations

• Identify manual, recurring processes within the Operations, Finance, Legal, and People teams
• Design and deploy automations to improve operational efficiency
• Contribute to automated workflows, internal AI agents, and smart models
• Document processes and support adoption across teams
• Drive communication of the company’s OKRs
• Challenge OKRs alongside the CEO
• Build and maintain the company’s operating calendar
• Prepare and structure topics for Thursday and monthly meetings
• Prepare investor reporting
• Prepare board decks with the RevOps and Finance teams
• Lead the operational organization of Modjo Academy, including the session calendar, speakers, and materials
• Coordinate onboarding logistics, planning, and cross-functional coordination for new hires
• Track participant progress and gather feedback to improve the program
• Serve as the internal go-to person for questions about Modjo Academy
• Organize team lunches, after-work events, and office social gatherings
• Coordinate annual seminars end to end, including logistics, venue, program, and vendors
• Organize quarterly events, including internal coordination, program design, and end-to-end logistics management
• Oversee office operations and vendor relationships with the People team
• Work cross-functionally with Operations, Sales, Finance, RevOps, People, and the founders

Operations Associate – 6-Month Internship

Chief of Staff

• Identify manual, recurring processes within Operations, Finance, Legal, and People teams
• Design and deploy automations to improve operational efficiency
• Contribute to automated workflows, internal AI agents, and smart models
• Document processes and support adoption across teams
• Drive communication of the company's OKRs
• Challenge OKRs alongside the CEO
• Build and maintain the company's operating calendar
• Prepare and structure topics for Thursday and monthly meetings
• Prepare investor reporting
• Prepare board decks with RevOps and Finance teams
• Lead operational organization of the Modjo Academy and onboarding program
• Coordinate session calendars, speakers, and materials
• Orchestrate onboarding logistics, planning, and cross-team coordination
• Track participant progress and gather feedback to improve the program
• Serve as internal go-to person for Modjo Academy questions
• Organize team lunches, afterworks, social moments, seminars, and quarterly events
• Coordinate event logistics, venues, programs, and vendors
• Oversee office operations and vendor relationships with the People team
• Interact daily with Sales, Finance, RevOps, People, founders, and company leadership

Chief of Staff, Internship

• Manage onboarding and offboarding in Lucca and across various HR tools
• Prepare and track employment documents, probationary periods, new hires, departures, and exit interviews
• Review payroll inputs before submitting them to the payroll provider and identify any discrepancies
• Handle day-to-day administrative matters and specific cases, such as part-time arrangements, residence permits, and final settlement documents
• Answer employees’ and managers’ routine questions on HR and administrative matters
• Identify situations requiring the involvement of Finance, the VP of People, or external counsel, and prepare accurate, comprehensive case files
• Maintain the quality of HRIS data and workflows
• Produce reports on headcount, probationary periods, turnover, and key HR campaigns
• Document, simplify, and automate HR processes where relevant
• Track key HR Operations KPIs and contribute to projects aimed at structuring the People function

• Embody Modjo’s vision and evolve the product into an agentic system dedicated to the Sales persona
• Work closely with Engineering leaders across Frontend, Backend, and ML
• Conduct structured customer discovery to identify pain points
• Analyze feedback from the AE and CS teams, monitor market and competitive trends, and identify opportunities for differentiation
• Establish and prioritize the roadmap for the functional scope
• Define and track success KPIs
• Write functional specifications and user stories for the Engineering team
• Collaborate with the Product Designer, challenge specifications with the Engineering team, and validate features before release
• Define the rollout plan and ensure enablement for the Sales and CS teams
• Produce product collateral and contribute to the go-to-market strategy for each release
• Analyze post-launch performance, optimize KPIs, and maintain a continuous feedback loop