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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Mid-Market accounts within a B2B SaaS environment, focusing on client engagement, account strategy development, and stakeholder management. Proficient in communication in both French and English, with a strong ability to navigate complex organizational challenges and drive customer success.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementB2B SaaS ExperienceStakeholder MappingC-Level Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Strategy DevelopmentPipeline ManagementRenewal NegotiationOpportunity ManagementBusiness Case Development
Soft Skills
Excellent CommunicationProactive ApproachImpact-Oriented MindsetAutonomous Work StyleAbility to Manage Change
Industry Keywords
Mid-Market AccountsCustomer GovernanceMulti-Threading RelationshipsCustomer Success ProcessesBusiness Transformation
About the role
Key responsibilities & impact- Own and grow a portfolio of complex or high-potential Mid-Market accounts, with €15K–€60K in ARR
- Understand clients’ business and organizational challenges, identify root causes, and provide actionable recommendations
- Build account strategies, governance structures, and multi-threaded relationships up to executive sponsors
- Advise clients on pipeline management, closing, upselling, expansion, and opportunity management
- Support changes in business practices, measure results, build business cases, and demonstrate the value of Modjo
- Own and negotiate renewals, anticipate key dates, and identify risks
- Identify expansion opportunities and work with the AE to close them
- Share best practices and contribute to improving Customer Success methods, processes, and playbooks
- Represent the voice of the customer to Product, Sales, and Leadership teams
Requirements
What you’ll need- At least 5 years of experience in Customer Success, Account Management, consulting, or a similar role
- Experience working with complex Mid-Market clients in a B2B SaaS environment
- Ability to independently manage accounts, renewals, and expansion opportunities
- Strong command of multi-threading, stakeholder mapping, and customer governance approaches
- Comfortable engaging with C-level stakeholders and commercial decision-makers
- Ability to support transformations despite resistance or shifting priorities
- Structured, autonomous, proactive, and impact-oriented approach
- Excellent communication skills in French and professional fluency in English
Benefits
Comp & perks- 2 remote-working days per week and 9 to 11 additional paid leave days (RTT) per year
- Meal vouchers provided via a Swile card
- Public transportation reimbursement (Navigo Pass) or a sustainable mobility allowance of up to €42/month
- Gym membership through Gymlib and Alan Blue supplementary health insurance
- Access to Pluxee, the employee benefits platform
- Structured onboarding and supported professional development from day one
- Regular performance reviews to support your development
- Parental Leave Soft Landing: upon returning from maternity or paternity leave, one day off per week during the first four weeks, at full pay