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ModSquad

Customer Support Specialist

ModSquad

. Assist and guide customers to the right answers .

Posted 10/8/2026part-timeRemote • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by assisting customers with product usage and resolving concerns while following established workflows. Capable of collaborating with team members and adapting to feedback in a remote work environment.

Highest-signal resume keywords
Customer Service OrientationAbility To Follow Written WorkflowAvailability On Weekdays And WeekendsEnglish Language ProficiencyWillingness To Install MSQ Security Software

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Friendly ToneWillingness To Adjust For Feedback
Tools & Technologies
Windows 10 Or AboveQuality Headset2FA App
Industry Keywords
Remote WorkCustomer SupportProject Shifts

About the role

Key responsibilities & impact
  • Assist and guide customers to the right answers
  • Resolve customer concerns
  • Help customers understand and optimize the use of clients’ products or services
  • Provide phones and ticket-based customer support
  • Follow written workflows
  • Work assigned project shifts
  • Collaborate with the project team and respond to feedback

Requirements

What you’ll need
  • Customer service-oriented
  • Ability to follow a written workflow
  • Availability on weekdays and weekends
  • Friendly tone
  • Willingness to adjust for feedback and help the team
  • Willingness to take shifts when the project needs people
  • Dedicated laptop or desktop computer with Windows 10 or above
  • Quality headset
  • Willingness to install MSQ security software and a 2FA app on the phone
  • English language
  • Role is remote in the United States, excluding California, Colorado, New York, and Washington
  • Project hours are Monday–Saturday, 6:00 AM–5:00 PM Pacific

Benefits

Comp & perks
  • Work-from-home arrangement
  • Flexible schedules
  • Opportunity to work on client project gigs
  • Part-time project shifts
  • Orientation beginning June 2026