ModSquad

Content Marketing Manager

• Monitor comments, messages, mentions, and posts across social platforms
• Keep online communities active, safe, respectful, and on-topic
• Enforce community standards by removing inappropriate, offensive, or spam content
• Identify and escalate sensitive concerns, customer complaints, and potential crises
• Track trends, frequently asked questions, and common complaints to improve user experience

Based Content Moderation – Youth Communities

Social Media Manager

• Help market specific locations as attractive holiday destinations through a world-class marketing program and multiple platforms
• Inform, engage, and inspire potential visitors through email, community forums, and social media
• Perform social media engagement moderation
• Provide weekend coverage
• Research and source relevant answers to user questions in a timely manner
• Communicate tone creatively on social media
• Handle sensitive situations with care
• Engage proactively across social media channels

Social Media Engagement – Travel Enthusiasts

• Moderate social media engagement
• Help market specific locations as attractive holiday destinations through a world-class marketing program and multiple platforms
• Inform, engage, and inspire potential visitors through email, community forums, and social media
• Provide proactive engagement across social media channels
• Research and source relevant answers to questions in a timely manner
• Handle sensitive situations with care
• Cover weekends

Social Media Engagement – Travel Enthusiasts, English

Content Manager

• Ghostwrite executive articles for owned, social, and external distribution channels
• Interview internal subject-matter experts, clients, and partners to extract story angles and original perspectives
• Develop sponsored editorial and co-authored pieces for targeted trade publishers
• Support live programming, including office hours, panel appearances, and recurring conversations with senior ModSquad voices
• Prepare participants, frame live programming, and turn recordings into written pieces
• Track the customer experience, trust & safety, moderation, and outsourcing landscape
• Analyze competitor positioning, vendor claims, analyst coverage, and regulatory movement
• Build data-led editorial, including original surveys, benchmark analyses, state-of-the-industry pieces, and data-grounded commentary
• Translate industry research into arguments practitioners can use
• Identify stories competitors are not telling
• Partner with Account Management and Sales to identify client stories
• Develop anonymized or attributed client stories that are specific and authentic
• Build a repeatable process for sourcing, quantifying, and clearing client stories, including business outcomes
• Work with the Content & Creative Production team and collaborate with the Head of Brand and VP of Marketing
• Provide services on an as-needed basis with weekly hours varying by project volume
• Track time through Teambridge Systems and submit monthly invoices

Senior Editorial Writer – Content Strategist

Safety Specialist

• Review and classify escalated visual content, including images and video, using the A1–B2 NCMEC classification framework
• Make accurate reportability determinations in accordance with federal statute and client child safety policies
• Submit CyberTip reports to NCMEC using established reporting protocols
• Ensure reporting documentation is accurate, complete, and legally defensible
• Conduct network investigations of repeat offenders using IP, email structure, and behavioral patterns
• Assess recidivism risk and support account deactivation decisions
• Review AI-generated content to assess user intent and identify potential child safety policy violations
• Identify trends in queue data and surface insights for process improvements and policy calibration
• Maintain detailed case documentation
• Escalate gray-area content for team calibration when classification is uncertain
• Work directly within the client's Trust & Safety operations team as a front-line operator for CSAM queue review, NCMEC CyberTip reporting, and nuanced content assessment

Trust & Safety Specialist

Customer Support

• Provide customer support via phones, email, and tickets for a book publisher
• Answer questions about orders, customizations, and the product's methodology
• Support parents, teachers, and school officials who are new to the books and methodology
• Take phone calls during every shift
• Self-schedule a minimum of 10 hours per week
• Work within production hours Monday–Friday, 7:00 am–3:00 pm Pacific Time
• Commit to 90 days as needed

Customer Support Specialist – Phones, Tickets

• Respond to player-support tickets through Zendesk
• Investigate gameplay, account and technical-support questions using approved resources
• Troubleshoot PC and game-related issues logically and document steps taken
• Write clear, accurate and complete responses that players can follow
• Review account, platform and issue details before recommending solutions
• Continuously learn changing processes, game information and support guidance
• Escalate complex or unclear issues with relevant evidence and context
• Collaborate with project leadership, teammates and client contacts in shared communication channels
• Begin with Tier 1 support and progress toward Tier 2 work after demonstrating readiness

Player Support Specialist – Gaming

Data Analyst

• Produce daily reports, dashboards, and ongoing insights highlighting trends, risks, and opportunities
• Monitor KPIs and SLAs to safeguard productivity, accuracy, and operational consistency
• Build forecasting models and capacity insights for staffing and operational planning
• Develop staffing heat maps and apply WFM principles to optimize coverage and resource allocation
• Investigate root causes of operational inefficiencies
• Recommend actionable process improvements
• Deliver timely analysis to support informed decision-making
• Work with ModSquad, a customer experience services company supporting customer support, content moderation, trust and safety, community management, and social media services