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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on supporting educators and parents, utilizing effective communication and problem-solving abilities. Proficient in using customer support tools and maintaining a professional presence during interactions.
Highest-signal resume keywords
Customer Service ExperienceTeaching/Educational ExperienceExcellent Grammar, Spelling, And Writing SkillsExperience With ZendeskExperience With HubSpot
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportOrder ManagementDocumentation FollowingWindows 11 ProficiencyNoise-Canceling Microphone Setup
Soft Skills
Pleasant Phone PresenceProfessional CommunicationProblem-Solving
Tools & Technologies
ZendeskHubSpotModSquad Security Software
Industry Keywords
Educational SupportBook PublishingCustomer InteractionRemote WorkTwo-Factor Authentication
About the role
Key responsibilities & impact- Provide customer support via phones, email, and tickets for a book publisher
- Answer questions about orders, customizations, and the product's methodology
- Support parents, teachers, and school officials who are new to the books and methodology
- Take phone calls during every shift
- Self-schedule a minimum of 10 hours per week
- Work within production hours Monday–Friday, 7:00 am–3:00 pm Pacific Time
- Commit to 90 days as needed
Requirements
What you’ll need- Prior teaching/educational experience is required
- Customer service experience via phones, email, and tickets
- Willingness to take phone calls on every shift
- Pleasant and professional phone presence
- Excellent grammar, spelling, and writing skills
- Ability to follow documentation
- Experience with Zendesk and HubSpot is preferred
- Dedicated laptop or desktop with Windows 11 or newer
- Minimum of 8 GB RAM
- Reliable internet connection
- High-quality headset with noise-canceling microphone
- Quiet, distraction-free workspace for taking calls
- Willingness to install ModSquad security software
- Two-factor authentication enabled on both device and mobile phone
Benefits
Comp & perks- Self-schedule 10 hours per week (minimum)
- 90-day commitment as needed
- Primarily remote work arrangement
- Opportunities to work on projects for major global brands
- Equal opportunity employment