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ModSquad

Technical Customer Support – QA and Game Dev

ModSquad

. Provide top-notch T1 and advanced technical customer support .

Posted 10/14/2026part-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical customer support for gaming platforms, with a strong focus on quality assurance processes and data analysis. Possesses foundational knowledge of programming concepts and familiarity with digital marketplace platforms.

Highest-signal resume keywords
Technical Customer Support ExperienceRobust Knowledge Of Game EnginesFamiliarity With Quality Assurance ProcessesSalesforce ExperienceProfessional English Fluency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data AnalysisQuality AssuranceScripting Concepts3D Digital Asset Moderation
Soft Skills
Attention To Detail
Tools & Technologies
Digital Marketplace PlatformsCRM SystemsSalesforce
Industry Keywords
Game DevelopmentDigital ContentGaming Industry

About the role

Key responsibilities & impact
  • Provide top-notch T1 and advanced technical customer support
  • Assist customers on a developer platform
  • Provide technical assistance for a 24/7 project
  • Gather and analyze technical data
  • Support quality assurance and testing activities relevant to game development and digital content
  • Work with digital marketplace platforms and CRM systems

Requirements

What you’ll need
  • Very strong attention to detail
  • Robust knowledge of game engines
  • Familiarity with quality assurance processes and testing methodologies relevant to game development and digital content
  • 3D digital asset moderation is a strong bonus
  • Technical Customer Support experience
  • Knowledge of digital marketplace platforms
  • Salesforce experience or experience with other CRMs
  • Ability to gather and analyze technical data
  • Foundational understanding of scripting or programming concepts
  • Being a gamer or possessing a deep understanding of the gaming industry is a significant advantage
  • Professional English fluency
  • i7 Quad Core 3.0 GHz or higher
  • 32 GB RAM
  • Nvidia 3080 or higher, or equivalent
  • 500 GB or more hard drive space; 1 TB recommended
  • Dual monitors highly recommended
  • Internet speed of at least 100 Mbps download and 20 Mbps upload
  • Stable power connection

Benefits

Comp & perks
  • Remote work arrangement
  • Part-time schedule
  • 24/7 project with at least 20 hours of weekly availability
  • Access to projects with global brands and clients
  • Equal opportunity employment