Trust & Safety Specialist

ModSquad

. Review and classify escalated visual content, including images and video, using the A1–B2 NCMEC classification framework .

Posted 9/21/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $69,000 - $104,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in reviewing and classifying CSAM using the A1–B2 NCMEC classification framework, with strong analytical judgment and attention to detail in documentation and reporting processes. Capable of handling sensitive content with emotional regulation while supporting law enforcement workflows and ensuring compliance with federal reporting requirements.

Highest-signal resume keywords

CSAM Review ExperienceA1–B2 NCMEC Classification SystemNCMEC CyberTip ReportingAnalytical JudgmentLaw Enforcement Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content ClassificationReportability DeterminationDocumentation StandardsNetwork InvestigationsRecidivism Risk AssessmentAI-Generated Content ReviewTrend AnalysisCase Documentation

Soft Skills

Emotional RegulationAttention to DetailObjectivity

Tools & Technologies

ZendeskServiceNow

Industry Keywords

Trust & SafetyChild Safety PoliciesCyberTiplineEvidence Preservation

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Review and classify escalated visual content, including images and video, using the A1–B2 NCMEC classification framework
Make accurate reportability determinations in accordance with federal statute and client child safety policies
Submit CyberTip reports to NCMEC using established reporting protocols
Ensure reporting documentation is accurate, complete, and legally defensible
Conduct network investigations of repeat offenders using IP, email structure, and behavioral patterns
Assess recidivism risk and support account deactivation decisions
Review AI-generated content to assess user intent and identify potential child safety policy violations
Identify trends in queue data and surface insights for process improvements and policy calibration
Maintain detailed case documentation
Escalate gray-area content for team calibration when classification is uncertain
Work directly within the client's Trust & Safety operations team as a front-line operator for CSAM queue review, NCMEC CyberTip reporting, and nuanced content assessment

Requirements

What you’ll need

Demonstrated, hands-on experience reviewing and classifying CSAM in a professional Trust & Safety capacity; direct CSAM review experience is required
Working knowledge of the A1–B2 NCMEC classification system and federal reporting requirements
Experience submitting or supporting NCMEC CyberTip reports, including proper documentation standards
Ability to review disturbing visual content, including explicit child sexual abuse material, with accuracy, objectivity, and emotional regulation on a daily basis
Strong analytical judgment for nuanced, gray-area content decisions
High attention to detail and ability to maintain documentation standards under volume and time pressure
Experience supporting or directly handling law enforcement response workflows, including evidence preservation, documentation packaging, or coordination with internal legal teams on child safety-related requests
Full-time availability (40 hrs/week)
Based in the San Francisco Bay Area, with 2–3 days per week on-site at the client's San Francisco office
Must be authorized and able to work from San Francisco Bay Area, California
Prior experience with NCMEC reporting workflows, CyberTipline submissions, or law enforcement coordination in a Trust & Safety context
Familiarity with ticketing systems such as Zendesk or ServiceNow
Experience reviewing AI-generated content for policy violations
Familiarity with the client's product suite and creative professional use cases

Benefits

Comp & perks

Medical, dental, and vision coverage
401(k)/retirement plan and applicable company contribution
Flexible time off for full-time employees
Paid sick leave provided in accordance with applicable state and local law
Paid holidays
Parental/family leave
Life and disability insurance
Wellness/mental health resources
Structured support and regular breaks for specialist wellness