Customer Service Representative

Moen

. Provide customer service for product, installation, warranty, and product concern questions .

Posted 9/23/2026full-timeRemote • Wisconsin • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving, effective communication, and the ability to navigate multiple systems. Proficient in delivering accurate information and maintaining a high level of empathy and patience in customer interactions.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving AbilityClear CommunicationCRM System FamiliarityDe-Escalation Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer SkillsTroubleshooting SkillsProduct KnowledgeDocumentation AccuracyStep-By-Step Guidance

Soft Skills

EmpathyPatienceActive ListeningSound Judgment

Tools & Technologies

Knowledge BasesMultiple Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call CenterRetailHospitalityTechnical SupportHigh-Volume Environment

About the role

Key responsibilities & impact

Provide customer service for product, installation, warranty, and product concern questions
Troubleshoot issues by gathering details, diagnosing problems, and guiding customers through step-by-step fixes
Make warranty decisions, replacements, or next-step recommendations according to Moen standards
Use multiple systems and knowledge bases to find answers
Document every customer interaction accurately
Deliver clear, accurate, and helpful customer experiences
Develop product knowledge and troubleshooting skills
Complete over 200 hours of paid virtual training
Pair with a tenured teammate before training completion to prepare for the role

Requirements

What you’ll need

High school diploma or GED, or a passing score on an assessment; diploma or GED needed for advancement
Clear, confident communication and active listening
Empathy, patience, and sound judgment
Problem-solving ability and accuracy while working across several systems
Basic computer skills and willingness to learn new systems and products
Experience in customer service, call centers, retail, hospitality, or technical support preferred
Experience in high-volume, metric-driven environments preferred
De-escalation and service recovery skills preferred
Familiarity with CRM systems or knowledge bases preferred

Benefits

Comp & perks

Comprehensive health plans
Market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits, including half-day summer Fridays per policy
Inclusive fertility/adoption benefits
Employee Resource Groups (ERGs)
Over 200 hours of paid virtual training
Monthly and annual bonus opportunities
Medical, dental, and vision coverage from day one
Paid time off from day one
Tuition reimbursement
401(k) with company match up to 3%
Profit sharing
Necessary work equipment provided