Moen

Business Development Rep

• Develop and execute a regional market strategy targeting multifamily owners, developers, architects, and asset management firms
• Grow Fortune Brands Outdoors product specifications and market share
• Cultivate and manage relationships with multifamily developer purchasing leaders and specification influencers
• Retain existing business and secure new project opportunities
• Partner with territory managers, pro dealers, fabricators, and distributor networks to drive revenue
• Support multifamily developer projects from specification through close
• Contribute to regional efforts advancing national multifamily developer contract strategies
• Leverage finance, product, operations, and marketing resources to deliver customer solutions and profitable growth
• Travel within the territory to maintain and deepen account relationships

Business Development Manager – Multifamily

Sales

• Build and execute the annual PRO Sales strategy for the Northeast territory, including quota planning, account prioritization, pipeline development, and forecast accuracy
• Deliver territory revenue and market share growth by expanding distributor, dealer, and integrator relationships and developing new opportunities
• Drive retrofit and product upgrade programs in existing buildings
• Lead and develop the independent sales agency supporting the territory
• Accelerate adoption of Yale Pro and Connected Products across professional security and construction channels
• Optimize the two-step distribution model across distributors, wholesalers, security dealers, integrators, and end users
• Develop executive-level relationships with multifamily owners, REITs, builders, developers, and property managers
• Partner with PropTech providers and connected ecosystem partners on product integration and customer adoption
• Execute pricing strategies, distributor incentive programs, and sales initiatives
• Collaborate with Product Management, Channel Marketing, Sales Operations, Finance, Supply Chain, Strategic Alliances, and Field Support Engineering
• Improve forecasting accuracy, pipeline visibility, and sales execution
• Ensure consistent implementation of pricing, promotions, and national sales programs
• Provide regular business updates and market insights to leadership, identifying opportunities, competitive activity, and risks

Director, PRO Sales

Outside Sales

• Grow and maintain relationships with distributors, dealers, and construction professionals
• Achieve and exceed monthly, quarterly, and annual sales, margin, and expense goals
• Increase market share and improve dealer share, product placement, and builder adoption
• Identify, acquire, and retain key dealer and contractor accounts
• Optimize local distribution strategies and strengthen customer relationships
• Partner with the Regional Sales Manager to develop and execute an annual business plan
• Conduct Joint Business Planning meetings with regional leadership and distributors
• Deliver product presentations to small and large audiences in person and via Microsoft Teams
• Use CRM tools and company sales processes to track pipeline activity, territory coverage, and customer engagement
• Provide competitive and market intelligence to inform program and pricing strategies
• Uphold and model company policies and business ethics

Territory Sales Manager

• Grow and maintain relationships with distributors, dealers, and construction professionals for the Fiberon brand
• Achieve sales, margin, and market share goals
• Expand brand presence by optimizing local distribution, driving share gains, and increasing product awareness
• Implement promotions and programs with internal teams
• Track KPIs and business performance
• Achieve and exceed monthly, quarterly, and annual sales, margin, and expense goals
• Increase market share and improve dealer share, product placement, and builder adoption
• Identify, acquire, and retain key dealer and contractor accounts
• Optimize local distribution strategies and strengthen customer relationships
• Develop and execute an annual business plan with the Regional Sales Manager
• Conduct Joint Business Planning meetings with regional leadership and distributors
• Deliver product presentations in person and via virtual platforms such as Microsoft Teams
• Use CRM tools and sales processes to track pipeline activity, territory coverage, and customer engagement
• Provide competitive and market intelligence to internal stakeholders
• Uphold company policies and business ethics

• Engage inbound prospects by phone, chat, email and scheduled follow-ups
• Independently own the full sales cycle for standard and moderately complex system configurations
• Conduct needs-based discovery of customers’ water quality concerns
• Translate water test results and technical details into plain language
• Educate customers on SpringWell products and recommend suitable system configurations
• Progress opportunities through sales stages toward close and handle common objections
• Deliver a trust-building customer experience that drives conversion and brand credibility
• Maintain accurate CRM records, call notes, follow-ups and pipeline activity
• Build product knowledge across system capabilities, installation factors and competitive alternatives
• Escalate advanced technical scenarios and develop the ability to resolve them independently
• Meet or exceed revenue and productivity targets while identifying upsell and cross-sell opportunities
• Share recurring customer questions, objections and water concerns with teammates, marketing and product teams

In House Sales Representative

• Engage inbound prospects by phone, chat, email and scheduled follow-ups
• Independently own the full sales cycle for standard and moderately complex system configurations
• Conduct structured, needs-based discovery to understand customers’ water quality concerns
• Translate test results and technical details into plain language
• Educate customers on SpringWell products and recommend suitable system configurations
• Progress opportunities through sales stages toward close and handle common objections
• Deliver a professional, trust-building customer experience to drive conversion
• Maintain accurate CRM records, call notes, follow-ups and pipeline activity
• Build product knowledge across system capabilities, installation factors and competitive alternatives
• Escalate advanced technical scenarios and develop the ability to resolve them independently
• Meet or exceed revenue and productivity targets
• Identify upsell and cross-sell opportunities within approved product configurations
• Share recurring customer questions, objections and water concerns with teammates, marketing and product teams

• Attain financial sales goals by maintaining and growing relationships with Distributors, Dealers, and construction professionals
• Implement promotions, programs, and processes with support from inside sales and marketing
• Achieve B2B sales, margin, and expense budgets monthly, quarterly, and annually
• Improve KPIs including Fiberon market share, dealer share, product positions, and builder share
• Acquire and retain key dealers and users
• Optimize local distribution to grow market share
• Drive builder and dealer pull-through
• Develop an annual business plan with the Regional Manager to exceed territory financial budgets
• Conduct semi-annual Joint Business Planning Meetings with the Regional Manager and local distributors
• Utilize the company CRM and sales process
• Deliver presentations to small and large groups using F2F and Go To Meeting
• Gather and report competitive programs, promotions, and tactics to Sales and Marketing management
• Adhere to and communicate company policies, procedures, and business ethics codes

Customer Support

• Assist customers with troubleshooting, warranty questions, installation guidance, and product concerns through inbound phone, chat, or email interactions
• Gather information, identify root causes, and evaluate potential solutions to product issues
• Walk customers through step-by-step troubleshooting solutions
• Determine warranty outcomes, replacement options, or next steps based on Moen guidelines
• Navigate multiple systems, tools, and knowledge bases simultaneously
• Accurately document interactions, troubleshooting steps, and resolutions
• Meet quality, productivity, and customer satisfaction expectations
• Maintain composure during high interaction volumes and complex situations
• Expand product knowledge and strengthen troubleshooting skills
• Complete classroom and on-the-job training with trainer, product coach, or peer mentor support

Customer Service Representative – Troubleshooting and Support

• Assist customers with troubleshooting, warranty questions, installation guidance, and product concerns through inbound phone, chat, or email interactions
• Gather information, identify root causes, and evaluate potential solutions to product issues
• Walk customers through step-by-step troubleshooting solutions
• Determine warranty outcomes, replacement options, or next steps according to Moen guidelines
• Navigate multiple systems, tools, and knowledge bases simultaneously
• Accurately document interactions, troubleshooting steps, and resolutions
• Meet quality, productivity, and customer satisfaction expectations
• Maintain composure while managing high interaction volumes and complex situations
• Expand product knowledge and strengthen troubleshooting skills
• Build customer trust through clear, empathetic communication and sound judgment

• Assist customers with troubleshooting, warranty questions, installation guidance, and product concerns through inbound phone, chat, or email interactions
• Gather information, identify root causes, and evaluate potential solutions to product issues
• Walk customers through step-by-step troubleshooting solutions
• Determine warranty outcomes, replacement options, or next steps according to Moen guidelines
• Navigate multiple systems, tools, and knowledge bases simultaneously
• Accurately document interactions, troubleshooting steps, and resolutions
• Meet quality, productivity, and customer satisfaction expectations
• Maintain composure while managing high interaction volumes and complex situations
• Expand product knowledge and strengthen troubleshooting skills
• Build trust through clear, empathetic communication and use sound judgment for escalations and customer resolutions

• Assist customers with troubleshooting, warranty questions, installation guidance, and product concerns through inbound phone, chat, or email interactions
• Gather information, identify root causes, and evaluate potential solutions to product issues
• Guide customers through step-by-step troubleshooting solutions
• Determine warranty outcomes, replacement options, or next steps according to Moen guidelines
• Navigate multiple systems, tools, and knowledge bases to research and resolve issues
• Accurately document interactions, troubleshooting steps, and resolutions
• Meet quality, productivity, and customer satisfaction expectations
• Maintain composure while managing high interaction volumes and complex situations
• Expand product knowledge and strengthen troubleshooting skills
• Evaluate information and identify solutions in real time
• Build customer trust through clear, empathetic communication
• Use judgment to determine warranty eligibility, escalation needs, and appropriate resolutions

• Assist customers with troubleshooting, warranty questions, installation guidance, and product concerns through inbound phone, chat, or email interactions
• Gather information, identify root causes, and evaluate potential solutions to product issues
• Walk customers through step-by-step troubleshooting solutions
• Determine warranty outcomes, replacement options, or next steps based on Moen guidelines
• Use multiple systems, tools, and knowledge bases simultaneously to research and resolve issues
• Accurately document interactions, troubleshooting steps, and resolutions
• Meet expectations for quality, productivity, and customer satisfaction
• Maintain composure while managing high interaction volumes and complex situations
• Expand product knowledge and strengthen troubleshooting skills
• Complete a structured four-week training program, including assessments and on-the-job training

• Assist customers with troubleshooting, warranty questions, installation guidance, and product concerns through inbound phone, chat, or email interactions
• Gather information, identify root causes, and evaluate potential solutions to product issues
• Walk customers through step-by-step troubleshooting solutions
• Determine warranty outcomes, replacement options, or next steps based on Moen guidelines
• Use multiple systems, tools, and knowledge bases simultaneously to research and resolve issues
• Accurately record interactions, troubleshooting steps, and resolutions
• Meet expectations for quality, productivity, and customer satisfaction
• Maintain composure while managing high interaction volumes and complex situations
• Expand product knowledge and strengthen troubleshooting skills
• Evaluate information and identify solutions in real time
• Build customer trust through clear, empathetic communication
• Use sound judgment to determine warranty eligibility, escalation needs, and appropriate customer resolutions

IT Support

• Assist customers with technical questions, troubleshooting, installation guidance, product maintenance, and support requests through inbound interactions
• Gather information, identify root causes, and evaluate potential solutions related to water filtration systems and associated products
• Walk customers through step-by-step troubleshooting and resolution processes
• Support customer inquiries through phone, chat, and email channels
• Use multiple systems, tools, and knowledge bases simultaneously to research, diagnose, and resolve customer concerns
• Record customer interactions, troubleshooting activities, and resolutions accurately
• Meet expectations for quality, productivity, and customer satisfaction
• Maintain composure while managing high interaction volumes and complex technical situations
• Expand product knowledge and strengthen technical troubleshooting skills

Business Development Manager – Multifamily

Business Development Manager – Multifamily

Director, PRO Sales

Territory Sales Manager

Territory Sales Manager

In House Sales Representative

In House Sales Representative

Territory Sales Manager

Customer Service Representative – Troubleshooting and Support

Customer Service Representative – Troubleshooting and Support

Customer Service Representative – Troubleshooting and Support

Customer Service Representative – Troubleshooting and Support

Customer Service Representative – Troubleshooting and Support

Customer Service Representative – Troubleshooting and Support

Technical Support Specialist – Water Filtration