Customer Service Representative

Moen

. Serve as the voice of Moen for product, installation, warranty, and product concern inquiries .

Posted 9/23/2026full-timeRemote • Wisconsin • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on clear communication, problem-solving, and empathy. Proficient in navigating multiple systems and knowledge bases to provide accurate and timely support.

Highest-signal resume keywords

Customer Service ExperienceClear CommunicationProblem-Solving SkillsCRM System FamiliarityDe-Escalation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsTroubleshootingDocumentationProduct KnowledgeWarranty Decision Making

Soft Skills

EmpathyPatienceActive ListeningSound Judgment

Tools & Technologies

Knowledge BasesCRM Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call Center ExperienceRetail ExperienceHospitality ExperienceTechnical Support ExperienceHigh-Volume Environment

About the role

Key responsibilities & impact

Serve as the voice of Moen for product, installation, warranty, and product concern inquiries
Provide world-class customer service to consumers
Complete over 200 hours of paid virtual product training
Work with a tenured teammate during onboarding to prepare for success
Troubleshoot customer issues by gathering details, diagnosing problems, and guiding customers through step-by-step fixes
Make warranty decisions, including replacement or next steps, according to Moen standards
Search multiple systems and knowledge bases for answers
Document every customer interaction accurately
Deliver clear, accurate, and human customer experiences
Build product knowledge and improve troubleshooting capabilities over time

Requirements

What you’ll need

High school diploma or GED, or a passing score on the stated assessment; diploma or GED needed for advancement
Clear, confident communication and active listening
Empathy, patience, and sound judgment
Problem-solving skills and ability to work across several systems accurately
Basic computer skills and willingness to learn new systems and products
Experience in customer service, call centers, retail, hospitality, or technical support preferred
Experience in high-volume, metric-driven environments preferred
De-escalation and service recovery skills preferred
Familiarity with CRM systems or knowledge bases preferred
Ability to work Monday through Friday on 8-hour shifts during specified Eastern Time hours

Benefits

Comp & perks

Comprehensive health plans
Market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits, including half-day summer Fridays per policy
Inclusive fertility / adoption benefits
Employee Resource Groups (ERGs)
Career and professional growth opportunities
Overtime possibility
Medical, dental, and vision coverage from day one
Monthly and annual bonus opportunities
Paid time off from day one
Tuition reimbursement
401(k) with company match up to 3%
Profit sharing
Company-provided equipment