Customer Service Representative

Moen

. Provide customer service for product, installation, warranty, and product concern inquiries .

Posted 9/23/2026full-timeRemote • Wisconsin • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving, effective communication, and the ability to navigate multiple systems. Possesses a solid foundation in product knowledge and troubleshooting techniques to enhance customer experiences.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving AbilityClear CommunicationCRM System FamiliarityDe-Escalation Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingProduct KnowledgeBasic Computer SkillsDocumentationService Recovery

Soft Skills

EmpathyPatienceActive ListeningSound Judgment

Tools & Technologies

CRM SystemsKnowledge Bases

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call CenterRetailHospitalityTechnical SupportHigh-Volume Environment

About the role

Key responsibilities & impact

Provide customer service for product, installation, warranty, and product concern inquiries
Troubleshoot issues by gathering details, diagnosing problems, and guiding customers through step-by-step fixes
Make warranty decisions, including replacements and next steps, according to Moen standards
Use multiple systems and knowledge bases to find answers
Document every customer interaction accurately
Deliver clear, accurate, and helpful customer experiences
Develop product knowledge and improve troubleshooting skills
Complete over 200 hours of paid virtual product training
Work with a tenured teammate during onboarding to prepare for the role

Requirements

What you’ll need

High school diploma or GED, or a passing score on the specified assessment (a diploma or GED is needed for advancement)
Clear, confident communication and active listening
Empathy, patience, and sound judgment
Problem-solving ability and comfort working across several systems while maintaining accuracy
Basic computer skills and willingness to learn new systems and products
Experience in customer service, call centers, retail, hospitality, or technical support preferred
Experience in high-volume, metric-driven environments preferred
De-escalation and service recovery skills preferred
Familiarity with CRM systems or knowledge bases preferred

Benefits

Comp & perks

Comprehensive, competitive health plans
Market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits, including half-day summer Fridays per policy
Inclusive fertility / adoption benefits
Employee Resource Groups (ERGs)
Over 200 hours of paid virtual training
Monthly and annual bonus opportunities
Paid time off from day one
Medical, dental, and vision coverage from day one
Tuition reimbursement
401(k) with company match up to 3%
Profit sharing
Company-provided equipment
Self-led career development program with rewarding pay increases
Annual merit increases and company bonus opportunities