Customer Service Representative

Moen

. Serve as the customer-facing “Voice of Moen” for product, installation, and warranty questions .

Posted 9/23/2026full-timeRemote • Wisconsin • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to troubleshoot and resolve product issues effectively. Proficient in clear communication, active listening, and utilizing multiple systems to provide accurate information and support.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsClear CommunicationCRM System FamiliarityDe-Escalation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsTroubleshootingProduct KnowledgeDocumentation SkillsService Recovery

Soft Skills

EmpathyPatienceActive ListeningSound Judgment

Tools & Technologies

Knowledge BasesCRM Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call CenterRetailHospitalityTechnical SupportHigh-Volume Environment

About the role

Key responsibilities & impact

Serve as the customer-facing “Voice of Moen” for product, installation, and warranty questions
Provide world-class customer service to consumers
Troubleshoot product issues and diagnose problems
Guide customers through clear, step-by-step fixes
Make warranty decisions, including replacements or next steps, according to Moen standards
Use multiple systems and knowledge bases to find answers
Document every customer interaction accurately
Deliver clear, accurate, and helpful service on every contact
Develop product knowledge and improve troubleshooting skills over time
Complete over 200 hours of paid virtual training and onboarding with a tenured teammate

Requirements

What you’ll need

High school diploma or GED, or a passing score on the specified assessment; diploma or GED needed for advancement
Clear, confident communication and active listening
Empathy, patience, and sound judgment
Problem-solving skills and ability to work accurately across several systems
Basic computer skills and willingness to learn new systems and products
Experience in customer service, call centers, retail, hospitality, or technical support preferred
Experience in high-volume, metric-driven environments preferred
De-escalation and service recovery skills preferred
Familiarity with CRM systems or knowledge bases preferred
Ability to work Monday through Friday on 8-hour shifts within the specified Eastern Time schedule

Benefits

Comp & perks

Comprehensive, competitive benefits prioritizing wellbeing and flexibility
Robust health plans
Market-leading 401(k) program with company contribution
Product discounts
Flexible time off benefits, including half-day summer Fridays per policy
Inclusive fertility and adoption benefits
Employee Resource Groups (ERGs)
Over 200 hours of paid virtual training
Monthly and annual bonus opportunities
Paid time off from day one
Medical, dental, and vision coverage from day one
Tuition reimbursement
401(k) with company match up to 3%
Profit sharing
Necessary work equipment provided