Customer Service Representative

Moen

. Provide customer service for product, installation, warranty, and product concern inquiries .

Posted 9/23/2026full-timeRemote • Wisconsin • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively troubleshooting issues, providing clear communication, and utilizing multiple systems to enhance customer experiences. Possesses the ability to document interactions accurately and build product knowledge over time.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsClear CommunicationActive ListeningCRM Systems Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyPatienceSound Judgment

Tools & Technologies

Knowledge BasesDe-Escalation TechniquesService Recovery Techniques

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call CenterRetailHospitalityTechnical SupportHigh-Volume Environments

About the role

Key responsibilities & impact

Provide customer service for product, installation, warranty, and product concern inquiries
Troubleshoot issues by gathering details, diagnosing problems, and guiding customers through step-by-step solutions
Make warranty decisions, including replacements or next steps, according to Moen standards
Use multiple systems and knowledge bases to find answers
Document every customer interaction accurately
Deliver clear, accurate, and helpful customer experiences
Build product knowledge and improve troubleshooting skills over time
Complete over 200 hours of paid virtual training
Pair with a tenured teammate before training completion to prepare for the role

Requirements

What you’ll need

High school diploma or GED, or a passing score on the stated assessment; diploma or GED needed for advancement
Clear, confident communication and active listening
Empathy, patience, and sound judgment
Solid problem-solving skills
Comfort working across several systems while maintaining accuracy
Basic computer skills and willingness to learn new systems and products
Experience in customer service, call centers, retail, hospitality, or technical support is a nice-to-have
Experience in high-volume, metric-driven environments is a nice-to-have
De-escalation, service recovery, CRM systems, or knowledge bases are nice-to-haves
Ability to work Monday through Friday shifts aligned with EST or equivalent local time zone

Benefits

Comp & perks

Comprehensive health plans
Market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits, including half-day summer Fridays per policy
Inclusive fertility / adoption benefits
Employee Resource Groups (ERGs)
200+ hours of paid virtual training
Medical, dental, and vision coverage from day one
Monthly and annual bonus opportunities
Paid time off from day one
Tuition reimbursement
401(k) with company match up to 3%
Profit sharing
Company-provided equipment
Self-led career development program with rewarding pay increases
Annual merit increases and company bonus opportunities