Customer Service Representative

Moen

. Serve as the consumer-facing “Voice of Moen” for product, installation, and warranty questions .

Posted 9/23/2026full-timeRemote • Wisconsin • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively troubleshooting product issues and providing clear guidance to consumers. Possesses the ability to communicate confidently and empathetically while utilizing multiple systems to deliver accurate solutions.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsClear CommunicationActive ListeningFamiliarity With CRM Systems

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyPatienceSound Judgment

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Technical SupportCall CenterRetailHospitalityService Recovery

About the role

Key responsibilities & impact

Serve as the consumer-facing “Voice of Moen” for product, installation, and warranty questions
Provide world-class customer service to consumers
Troubleshoot product issues and guide customers through clear, step-by-step fixes
Gather details, diagnose issues, and determine appropriate solutions
Make warranty decisions, including replacements or next steps, according to Moen standards
Use multiple systems and knowledge bases to find answers
Document every customer interaction accurately
Deliver clear, accurate, and helpful customer experiences
Build product knowledge and improve troubleshooting capabilities over time
Complete over 200 hours of paid virtual product training
Work with a tenured teammate during onboarding to prepare for success

Requirements

What you’ll need

High school diploma or GED, or a passing score on the specified assessment; a diploma or GED is needed for advancement
Clear, confident communication and active listening
Empathy, patience, and sound judgment
Problem-solving skills and ability to work across several systems while maintaining accuracy
Basic computer skills and willingness to learn new systems and products
Experience in customer service, call centers, retail, hospitality, or technical support is nice to have
Experience in high-volume, metric-driven environments is nice to have
De-escalation and service recovery experience is nice to have
Familiarity with CRM systems or knowledge bases is nice to have

Benefits

Comp & perks

Comprehensive health plans
Market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits, including half-day summer Fridays per policy
Inclusive fertility / adoption benefits
Employee Resource Groups (ERGs)
Over 200 hours of paid virtual training
Medical, dental, and vision coverage from day one
Monthly and annual bonus opportunities
Paid time off from day one
Tuition reimbursement
401(k) with company match up to 3%
Profit sharing
Necessary work equipment provided