Sales Support Specialist

Moen

. Provide timely and accurate support to the Sales team and customers regarding order status, product details, claims/returns, account status, pricing, and sales programs .

Posted 11/5/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $40,000 - $60,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in sales support and operations, with proficiency in CRM platforms like HubSpot and Salesforce, and strong capabilities in Microsoft Office Suite. Possesses excellent communication, organizational, and analytical skills to effectively manage customer interactions and sales data.

Highest-signal resume keywords

Sales Support ExperienceCRM Platform ProficiencyMicrosoft Office Suite ProficiencyStrong Communication SkillsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales OperationsCustomer ServiceData AnalysisTechnical Specification InterpretationProject Management

Soft Skills

Strong Interpersonal SkillsOrganizational SkillsAbility to Work in Fast Paced Environment

Tools & Technologies

HubSpotSalesforceMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

B2B EnvironmentWholesale EnvironmentSales TrainingBuilding CodesPerformance Metrics

About the role

Key responsibilities & impact

Provide timely and accurate support to the Sales team and customers regarding order status, product details, claims/returns, account status, pricing, and sales programs
Partner with Sales to evaluate customer-related issues and coordinate cross-functional resources to implement effective resolutions
Serve as a resource on product specifications, catalog content, performance metrics, and applicable building codes
Liaise between Sales and Category Management, Distribution, Pricing, and Sales Administration
Co-manage projects on behalf of the sales team
Facilitate information flow between business units and Sales
Create business documents, presentations, and reports using Microsoft Word, Excel, and PowerPoint
Maintain customer and sales activity data in HubSpot
Create and distribute recurring and ad hoc sales reports
Support annual district sales planning for up to three districts
Participate in sales training programs

Requirements

What you’ll need

3–5 years of experience in sales support, sales operations, or customer service within a B2B or wholesale environment
Experience working with CRM platforms (e.g., HubSpot, Salesforce)
Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)
Strong communication and organizational skills
Strong desire and commitment to sales
Excellent interpersonal skills
Ability to interpret technical specifications
Basic understanding of engineering drawings
Analytical skills and attention to detail
Ability to work with a variety of personality types
Ability to work in fast paced environment

Benefits

Comp & perks

Annual bonus plan based on company and individual performance, or a role-based sales incentive plan
Comprehensive, competitive health and wellness benefits
Market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits
Adoption benefits
Employee Resource Groups (ERGs)
Reasonable accommodations for individuals with disabilities