Technical Customer Support Representative – Water Filtration

Moen

. Answer product questions and troubleshoot technical issues related to water filtration systems and related products .

Posted 9/22/2026full-timeRemote • Wisconsin • United StatesJunior💰 $35,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical troubleshooting skills and product knowledge in water filtration systems, providing effective customer support through various communication channels. Capable of managing high interaction volumes while maintaining quality and customer satisfaction.

Highest-signal resume keywords

Technical Support ExperienceWater Filtration KnowledgeProblem-Solving AbilitiesCustomer Service SkillsCRM System Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical GuidanceWater Filtration SystemsPlumbing ProductsMechanical EquipmentCritical ThinkingMultitaskingBasic Computer ProficiencyCustomer Interaction DocumentationProduct Maintenance Assistance

Soft Skills

Verbal CommunicationActive ListeningEmpathyPatienceSound Judgment

Tools & Technologies

CRM SystemsKnowledge BasesCustomer Support Technologies

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Water TreatmentWater SofteningReverse OsmosisPlumbing ComponentsResidential Water Systems

About the role

Key responsibilities & impact

Answer product questions and troubleshoot technical issues related to water filtration systems and related products
Provide product guidance through inbound phone, chat, and email interactions
Diagnose problems, gather information, identify root causes, and evaluate potential solutions
Guide customers through step-by-step troubleshooting and resolution processes
Provide installation guidance, product maintenance assistance, and support
Participate in a collaborative rotation supporting phone, chat, and email inquiries
Use multiple systems, tools, and knowledge bases to research, diagnose, and resolve concerns
Document customer interactions, troubleshooting activities, and resolutions
Meet quality, productivity, and customer satisfaction expectations
Manage high interaction volumes and complex technical situations professionally
Expand product knowledge and strengthen technical troubleshooting skills

Requirements

What you’ll need

High School Diploma or GED
1+ year of experience in customer service, technical support, call center, or another customer-facing environment
Strong verbal communication and active listening skills
Ability to demonstrate empathy, patience, and sound judgment
Basic computer proficiency and comfort learning new systems
Strong critical thinking and problem-solving abilities with an aptitude for troubleshooting
Ability to multitask while maintaining accuracy
Willingness to learn technical product details, water filtration systems, and support processes
Experience with water filtration, water treatment, plumbing, or related products and systems strongly preferred
Experience troubleshooting water filtration systems, plumbing products, mechanical equipment, or other technical products
Knowledge of water filtration, water softening, reverse osmosis, plumbing components, or residential water systems
Experience providing technical guidance or troubleshooting support to customers by phone, chat, or email
Experience working in a fast-paced, metrics-driven customer service or technical support environment
Familiarity with CRM systems, knowledge bases, or customer support technologies
Bilingual capabilities are a plus

Benefits

Comp & perks

Bonus opportunities
Overtime pay based on business needs
Annual bonus plan based on company and individual performance, or role-based sales incentive plan
Comprehensive, competitive health and wellness benefits
Health plans
Market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits
Adoption benefits
Employee Resource Groups (ERGs)
Reasonable accommodations for individuals with disabilities