Technical Customer Support Representative – Water Filtration

Moen

. Assist customers with technical questions, troubleshooting, installation guidance, product maintenance, and support requests through inbound interactions .

Posted 9/22/2026full-timeRemote • Wisconsin • United StatesJunior💰 $35,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical troubleshooting skills and customer service expertise, particularly in water filtration systems and related products. Capable of effectively communicating with customers through various channels while maintaining high standards of quality and satisfaction.

Highest-signal resume keywords

Technical Support ExperienceWater Filtration KnowledgeStrong Verbal CommunicationProblem-Solving AbilitiesCRM Systems Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingWater Filtration SystemsPlumbing ProductsMechanical EquipmentCritical ThinkingBasic Computer ProficiencyMultitaskingCustomer Interaction RecordingProduct MaintenanceInstallation Guidance

Soft Skills

Active ListeningEmpathyPatienceSound JudgmentComposure Under Pressure

Tools & Technologies

CRM SystemsKnowledge BasesCustomer Support Technologies

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Water TreatmentWater SofteningReverse OsmosisResidential Water SystemsCustomer ServiceCall Center ExperienceTechnical Support Environment

About the role

Key responsibilities & impact

Assist customers with technical questions, troubleshooting, installation guidance, product maintenance, and support requests through inbound interactions
Gather information, identify root causes, and evaluate potential solutions related to water filtration systems and associated products
Walk customers through step-by-step troubleshooting and resolution processes
Participate in a collaborative team rotation supporting customer inquiries through phone, chat, and email channels
Use multiple systems, tools, and knowledge bases simultaneously to research, diagnose, and resolve customer concerns
Accurately record customer interactions, troubleshooting activities, and resolutions
Meet expectations for quality, productivity, and customer satisfaction
Maintain composure while managing high interaction volumes and complex technical situations
Expand product knowledge and strengthen technical troubleshooting skills to improve customer outcomes

Requirements

What you’ll need

High School Diploma or GED
1+ year of experience in customer service, technical support, call center, or another customer-facing environment
Strong verbal communication and active listening skills
Ability to demonstrate empathy, patience, and sound judgment
Basic computer proficiency and comfort learning new systems
Strong critical thinking and problem-solving abilities with an aptitude for troubleshooting
Ability to multitask while maintaining accuracy
Willingness to learn technical product details, water filtration systems, and support processes
Experience with water filtration, water treatment, plumbing, or related products and systems strongly preferred
Experience troubleshooting water filtration systems, plumbing products, mechanical equipment, or other technical products
Knowledge of water filtration, water softening, reverse osmosis, plumbing components, or residential water systems
Experience providing technical guidance or troubleshooting support to customers by phone, chat, or email
Experience working in a fast-paced, metrics-driven customer service or technical support environment
Familiarity with CRM systems, knowledge bases, or customer support technologies
Bilingual capabilities are a plus
Candidates must be located within the United States

Benefits

Comp & perks

Bonus opportunities
Overtime pay based on business needs
Annual bonus plan or role-based sales incentive plan
Comprehensive health plans
Market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits
Adoption benefits
Employee Resource Groups (ERGs)
Reasonable accommodations for individuals with disabilities