Mogli

IT Support

• Provide first-line technical support for the Mogli SMS & WhatsApp application via email, text, virtual meeting, phone, or chat
• Share knowledge, participate in team training, and collaborate on troubleshooting in a remote environment
• Identify internal issues, propose process improvements, and participate in team meetings
• Troubleshoot complex issues and work with senior support team members to diagnose and identify bugs
• Escalate unresolved issues to the Technical Support Manager
• Assess client needs and craft appropriate solutions using Salesforce and Mogli product knowledge
• Advocate for client priorities internally
• Maintain accurate client information in Salesforce Cases
• Develop and update the internal knowledge base and blog posts
• Configure Mogli and implement basic, pre-packaged automations
• Manage handoffs of complex or custom automation requirements to the Solutions Engineering team
• Test new package versions in demo environments and confirm bug resolutions
• Document changes to feature functionality or naming conventions and monitor patch releases
• Recognize new product and Salesforce features and communicate relevant Salesforce changes

Explore Technical Support Specialist at Mogli. Review requirements and application details.