Account Manager – Inland, Final Mile

Mohawk Global

. Own and strengthen relationships across an assigned portfolio as the primary point of contact and trusted advisor .

Posted 10/18/2026full-timeUnited StatesMid-LevelSenior💰 $65,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships and resolving complex service issues within transportation and logistics. Proficient in utilizing performance data to drive corrective actions and enhance account health.

Highest-signal resume keywords

Customer Relationship ManagementPerformance Data AnalysisAccount ManagementSOP DevelopmentFinal Mile Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transportation Management SystemsLogistics SolutionsAccount ImplementationsSOP DesignMargin Review

Soft Skills

Negotiation SkillsPresentation SkillsWritten CommunicationVerbal CommunicationRelationship Management

Tools & Technologies

Microsoft OfficeCRM SystemsShipment Visibility Systems

Industry Keywords

3PLFreight BrokerageManaged TransportationInland OperationsImport Operations

About the role

Key responsibilities & impact

Own and strengthen relationships across an assigned portfolio as the primary point of contact and trusted advisor
Understand customer objectives, shipping patterns, delivery requirements, facility constraints, communication preferences, and success measures
Establish customer communication cadence with performance updates, issue follow-up, documented next steps, and growth activities
Lead internal account reviews and strategic discussions connecting customer priorities with inland and final mile solutions
Partner with Inland, Import Operations, Business Development, Carrier Procurement, Pricing, Systems, Sales, and Leadership teams
Ensure pickup, linehaul, appointment, delivery, proof-of-delivery, and exception-management activities align with customer commitments
Guide service transitions and location launches
Develop and maintain account-specific SOPs, routing instructions, escalation paths, reporting requirements, and service standards
Monitor shipment and delivery performance, including on-time service, exceptions, accessorial activity, claims trends, and operational gaps
Coordinate specialized final mile requirements, including appointment, inside-delivery, liftgate, white-glove, expedited, and high-touch services
Own customer-impacting escalations through resolution, recovery communication, and documented closure
Analyze service failures and performance trends to identify root causes, corrective actions, owners, and due dates
Lead Quarterly Business Reviews using performance data, business insights, action plans, and growth recommendations
Communicate account health, opportunities, customer feedback, unresolved risks, and resource needs to leadership
Manage portfolio performance with accountability for retention, revenue growth, service quality, and overall account health
Identify opportunities to expand relationships through additional lanes, modes, locations, service levels, or complementary logistics solutions
Partner with Pricing and Operations to evaluate margin performance, accessorial trends, service costs, and solution sustainability
Maintain account documentation, customer commitments, forecasts, opportunity records, and meeting notes
Support billing accuracy and resolution of disputes, rate discrepancies, accessorial questions, and documentation gaps

Requirements

What you’ll need

3+ years of experience in transportation, logistics, final mile operations, account management, or a related field
Demonstrated ability to independently manage customer relationships and resolve complex service issues
Strong written, verbal, presentation, negotiation, and relationship-management skills
Experience using performance data and business reviews to drive corrective action and customer alignment
Proficiency with Microsoft Office applications
Experience working in TMS, CRM, or shipment visibility systems
Experience within a 3PL, freight brokerage, managed transportation, inland, import, or final mile environment
Experience understanding complex internal client requirements and developing tailored, scalable transportation solutions
Experience with account implementations, SOP design, QBRs, margin review, and cross-functional improvement projects
Bachelor's degree in Business, Supply Chain, Logistics, or a related field (preferred)

Benefits

Comp & perks

Employee-centric organization
Great Place To Work certification
Remote work from a home office may be available
Quarterly travel for customer visits, business reviews, facility meetings, and internal meetings