Mohawk Global

Manager

• Serve as the operational and cultural leader of the Cheektowaga branch
• Own branch P&L performance, profitability, and financial results
• Build and maintain client, supplier, and agent relationships
• Foster a white-glove, solutions-oriented service culture
• Lead branch operations to ensure service excellence, compliance, and operational efficiency
• Drive adherence to regulatory requirements, corporate initiatives, and Center of Excellence standards
• Develop and execute branch growth, pricing, and operational strategies
• Promote continuous improvement, accountability, and process consistency
• Resolve complex operational, customer, compliance, and employee issues
• Identify root causes and implement sustainable performance improvements
• Support teams through high-impact or time-sensitive situations while mitigating risk
• Partner with Sales, Compliance, Centers of Excellence, and corporate leadership
• Align branch priorities and resources with company strategies and customer needs
• Communicate performance expectations, business objectives, and organizational initiatives
• Represent the branch in leadership forums, customer meetings, and company-wide programs
• Oversee pricing, quoting, billing, file reviews, and financial controls
• Monitor performance metrics and drive revenue, margin, and cost-management initiatives
• Ensure timely billing, operational accuracy, and compliance with financial standards
• Lead, coach, and develop branch leaders and team members
• Drive talent development, succession planning, and leadership pipeline growth
• Execute People & Culture initiatives and reinforce accountability, collaboration, and engagement
• Travel as needed for leadership meetings, client visits, or training

General Manager – Freight Forwarding, Customs Brokerage

Procurement

• Lead transformation to a Rate Management Provider or Solution
• Develop a program for servicing the Client Rate Sheet program for over 180 clients
• Negotiate procurement across international products, including FCL, LCL, and air freight
• Monitor and maintain global ocean carrier and consolidator partnerships and strategies
• Oversee carrier contracts and track amendments and changes
• Develop partner strategies and allocation selections, and monitor partner performance
• Enhance US export product oversight from a procurement standpoint
• Curate relationships with ocean carriers, consolidators, and air freight providers
• Develop benchmarking analytics and tools to ensure procurement aligns with industry standards
• Review new product offerings and develop strategies to bring them to clients
• Lead RFQ efforts in sourcing costs and managing inputs for competitive responses
• Ensure FMC compliance on ocean rate offerings
• Maintain booking and carrier activity reporting and report to stakeholders
• Aid in solution design for current and target client needs
• Advance market knowledge across various tradelanes
• Liaise with overseas procurement teams to align strategies and influence as needed
• Integrate the current procurement landscape into a managed rate warehoused environment
• Negotiate new consolidator contracts on the import side of LCL business
• Develop a company-wide tool for delivering contract pricing across modes and origins
• Incorporate dynamic LCL and air freight pricing into client rate sheets

General Manager – Freight Forwarding, Customs Brokerage

International Freight Pricing and Procurement Manager