Customs Brokerage Coordinator – Entry Writer

Mohawk Global

. Serve as a primary point of contact for assigned accounts and provide timely updates and customer support .

Posted 10/22/2026full-timeRemote • New York • United StatesJunior💰 $55,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customs brokerage processes, compliance with U.S. Customs regulations, and effective client relationship management. Proficient in utilizing CargoWise and Microsoft Office applications to ensure accurate documentation and operational efficiency.

Highest-signal resume keywords

Customs Brokerage ExperienceU.S. Customs Regulations KnowledgeCargoWise ProficiencyCustomer Service SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customs Entry ProcessingInvoice ReviewDocumentation ValidationRegulatory ComplianceShipment Record Maintenance

Soft Skills

Organizational SkillsVerbal CommunicationWritten CommunicationProblem-SolvingTime Management

Tools & Technologies

CargoWiseMicrosoft ExcelMicrosoft OutlookMicrosoft Word

Certifications & Qualifications

Customs Brokerage Industry Certifications

Industry Keywords

International TradeLogisticsCustoms DocumentationTrade CompliancePGA Requirements

About the role

Key responsibilities & impact

Serve as a primary point of contact for assigned accounts and provide timely updates and customer support
Build working relationships with clients through professional communication and service
Address routine client inquiries and escalate complex issues as appropriate
Process customs entries accurately and timely according to client requirements and regulatory standards
Review and validate invoices, packing lists, and supporting customs documentation
Ensure compliance with CBP regulations, customer SOPs, and internal procedures
Maintain accurate shipment records and support operational workflow efficiency
Investigate and resolve routine entry-processing issues, documentation discrepancies, and shipment concerns
Collaborate with internal teams and regulatory agencies to address operational challenges
Identify risks, compliance concerns, and processing errors and take corrective action
Escalate non-routine issues and exceptions to leadership
Communicate with clients, CBP, partner government agencies, and internal stakeholders
Partner with Compliance, Transportation, and other operational teams to support shipment execution
Participate in team meetings, training programs, and coaching sessions
Seek feedback and apply learnings to improve performance and technical expertise
Support compliance with billing, file completion, and documentation requirements
Ensure files are processed and finalized within established service standards
Contribute to productivity, quality, and compliance KPIs
Progress toward independent account management and increased account ownership
Perform other duties as assigned

Requirements

What you’ll need

1–2 years of experience in customs brokerage, international trade, logistics, or a related field
Familiarity with customs entry processes and U.S. Customs regulations
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Proficiency with Microsoft Office applications, including Excel, Outlook, and Word
Working knowledge of U.S. Customs regulations, entry processes, and brokerage procedures
Ability to process customs entries and review shipment documentation accurately
Proficiency in CargoWise or similar customs brokerage systems
Knowledge of customs documentation, classification, and regulatory requirements
Customer service and relationship management skills
Time management and prioritization in a deadline-driven environment
Problem-solving and analytical thinking
Ability to work in a professional office environment and/or remotely from a home office
Ability to lift items under 25 pounds and bend, stand, and walk short distances as required
Bachelor's degree in Business, Supply Chain, Logistics, International Trade, or a related field (preferred)
Experience utilizing CargoWise or similar brokerage systems (preferred)
Exposure to customs classification, PGA requirements, or trade compliance activities (preferred)
Customs brokerage industry certifications or coursework (preferred)
Travel requirement: less than 10%

Benefits

Comp & perks

Employee-centric organization
Certified as a “Great Place To Work” for the past thirteen years
Equal opportunity employment