General Manager – Freight Forwarding, Customs Brokerage

Mohawk Global

. Serve as the operational and cultural leader of the Cheektowaga branch .

Posted 9/18/2026full-timeCheektowaga • New York • United StatesSeniorLead💰 $105,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in international freight forwarding, customs brokerage, and logistics operations, with a strong focus on P&L management, regulatory compliance, and operational excellence. Proven ability to lead teams, drive strategic initiatives, and foster a culture of continuous improvement and accountability.

Highest-signal resume keywords

P&L ManagementInternational Freight ForwardingRegulatory ComplianceTeam LeadershipStrategic Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

P&L ManagementFinancial AnalysisBusiness AnalyticsOperational Performance ManagementPricing StrategyData-Driven Decision MakingOperational PlanningRegulatory ComplianceLogistics OperationsCustoms Brokerage

Soft Skills

LeadershipRelationship BuildingCommunicationCoachingProblem-Solving

Tools & Technologies

Microsoft Office SuiteOperational Technology

Industry Keywords

International Freight ForwardingCustoms BrokerageLogisticsCBPTSASupply ChainImportExportDomestic TransportationBranch Operations

About the role

Key responsibilities & impact

Serve as the operational and cultural leader of the Cheektowaga branch
Own branch P&L performance, profitability, and financial results
Build and maintain client, supplier, and agent relationships
Foster a white-glove, solutions-oriented service culture
Lead branch operations to ensure service excellence, compliance, and operational efficiency
Drive adherence to regulatory requirements, corporate initiatives, and Center of Excellence standards
Develop and execute branch growth, pricing, and operational strategies
Promote continuous improvement, accountability, and process consistency
Resolve complex operational, customer, compliance, and employee issues
Identify root causes and implement sustainable performance improvements
Support teams through high-impact or time-sensitive situations while mitigating risk
Partner with Sales, Compliance, Centers of Excellence, and corporate leadership
Align branch priorities and resources with company strategies and customer needs
Communicate performance expectations, business objectives, and organizational initiatives
Represent the branch in leadership forums, customer meetings, and company-wide programs
Oversee pricing, quoting, billing, file reviews, and financial controls
Monitor performance metrics and drive revenue, margin, and cost-management initiatives
Ensure timely billing, operational accuracy, and compliance with financial standards
Lead, coach, and develop branch leaders and team members
Drive talent development, succession planning, and leadership pipeline growth
Execute People & Culture initiatives and reinforce accountability, collaboration, and engagement
Travel as needed for leadership meetings, client visits, or training

Requirements

What you’ll need

10+ years of international freight forwarding, customs brokerage, or related logistics experience
5+ years of leadership experience managing teams and operations
Demonstrated success managing P&L performance and achieving business goals
Strong communication, relationship-building, and leadership skills
Proven ability to lead cross-functional teams and drive operational excellence
Advanced knowledge of international freight forwarding, customs brokerage, import, export, and domestic transportation operations
Strong understanding of regulatory compliance requirements, including CBP, TSA, and other government agencies
Experience with pricing strategy, quoting, and operational performance management
Business analytics, reporting, and operational planning proficiency
Microsoft Office Suite and operational technology proficiency
P&L management and financial analysis
Strategic planning and business execution
Revenue growth and margin management
Data-driven decision making and business performance management
Cross-functional collaboration and stakeholder management
Team leadership, coaching, and performance management
Talent development and succession planning
Organizational influence and culture building
Strategic decision-making and problem-solving
Ability to lead effectively through change, complexity, and competing priorities
Preferred: Bachelor's degree in Business, Supply Chain, Logistics, International Business, or related field
Preferred: Experience leading multi-functional branch operations
Preferred: Advanced financial management and business planning experience

Benefits

Comp & perks

Employee-centric organization
Certified as a “Great Place To Work” for the past thirteen years
Remote work from a home office may be available
Travel as needed for leadership meetings, client visits, or training