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Customer Success Manager
Mollica IT. Manage a portfolio of enterprise accounts at SAP integrators and their end customers, from initial implementation through renewal and expansion .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Customer Success and Account Management within B2B technology environments, with a strong focus on enterprise implementations and stakeholder engagement. Proven ability to drive adoption, manage executive relationships, and structure operations for effective project delivery.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementEnterprise ImplementationExecutive PresenceProject Delivery
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enterprise ImplementationsSolution AdoptionMetrics DefinitionAccount Health ScoringValue Realization Reviews
Soft Skills
AutonomyInitiativeCommunicationCollaboration
Tools & Technologies
SAPERP
Industry Keywords
B2B TechnologyPMOStakeholder EngagementImplementation Operations
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage a portfolio of enterprise accounts at SAP integrators and their end customers, from initial implementation through renewal and expansion
- Support and guide the Implementation team before and after go-live
- Participate in key meetings and prepare the team for executive-level discussions
- Help escalate and resolve blockers and review implementation plans
- Partner with senior leadership sponsors to define success, demonstrate value delivered, and maintain executive alignment
- Work closely with customer PMOs, tracking milestones, risks, and utilization across different programs
- Drive adoption within each account by defining metrics, monitoring relationship health, and proactively engaging accounts that lose momentum
- Identify new projects, teams, and use cases and convert them into expansion opportunities
- Lead value realization reviews to make Luzid’s value tangible to budget owners and decision-makers
- Share insights with the Product and Founder teams
- Help structure the Customer Success and Implementation operations, including playbooks, templates, account health scoring, and follow-up cadence
Requirements
What you’ll need- Extensive experience in Customer Success, Account Management, Project Delivery, or similar roles at B2B technology companies
- Hands-on experience with enterprise implementations, guiding complex customers from contract signature through effective solution adoption
- Experience working with PMOs and executive sponsors on large-scale programs involving multiple stakeholders
- Proven track record of increasing adoption and opening new projects within existing accounts, supported by measurable results
- Executive presence to present to senior leadership and lead difficult conversations
- Autonomy and initiative to build structure where none yet exists
- Availability for two-week business trips at least once per quarter
- Experience with SAP or ERP implementation projects (a plus)
- Fluent English for executive presentations, written communication with global stakeholders, and collaboration with teams in the United States and Europe (a plus)
Benefits
Comp & perks- Availability for two-week business trips at least once per quarter
- Interest in and availability for international travel at least once per quarter
- Opportunity to work with teams in the United States and Europe