Mollica IT

Customer Success Manager

• Manage a portfolio of enterprise accounts at SAP integrators and their end customers, from initial implementation through renewal and expansion
• Support and guide the Implementation team before and after go-live
• Participate in key meetings and prepare the team for executive-level discussions
• Help escalate and resolve blockers and review implementation plans
• Partner with senior leadership sponsors to define success, demonstrate value delivered, and maintain executive alignment
• Work closely with customer PMOs, tracking milestones, risks, and utilization across different programs
• Drive adoption within each account by defining metrics, monitoring relationship health, and proactively engaging accounts that lose momentum
• Identify new projects, teams, and use cases and convert them into expansion opportunities
• Lead value realization reviews to make Luzid’s value tangible to budget owners and decision-makers
• Share insights with the Product and Founder teams
• Help structure the Customer Success and Implementation operations, including playbooks, templates, account health scoring, and follow-up cadence

Artificial Intelligence

• Lead end-to-end change management
• Map stakeholders and understand their different interests and needs
• Plan and deliver communications throughout the implementation process
• Drive enablement and training initiatives
• Monitor and accelerate platform adoption
• Identify obstacles that may hinder solution adoption
• Serve as the central point of contact for issue resolution and drive each situation through to effective resolution
• Act as the communication bridge between SAP teams and executive sponsors
• Translate needs, information, and challenges across different audiences
• Partner with client program leadership
• Work with major global systems integrators and the companies they serve
• Build the business case for implementation
• Demonstrate the value generated by the solution and communicate outcomes and benefits to stakeholders and decision-makers
• Structure and improve the implementation process
• Create templates, initial integration workflows, and feedback loops
• Identify implementation lessons learned and share insights with the Product team
• Contribute to defining the platform roadmap
• Perform other activities related to the function

Change Management Specialist, SAP Integrations, Agentic AI

Cloud Engineer

• Lead Cloud, DevOps, Infrastructure, SRE, and Professional Services teams, fostering collaboration, innovation, and high performance
• Manage the delivery of migration, modernization, and digital transformation projects in cloud environments
• Define and evolve strategies for automation, Infrastructure as Code (IaC), CI/CD pipelines, and DevSecOps practices
• Ensure the availability, security, performance, scalability, and observability of technology environments
• Lead critical operations with a focus on operational excellence, business continuity, and customer experience
• Manage contracts, SLAs, KPIs, budgets, profitability, and the department’s financial indicators
• Lead operational governance and the management of incidents, problems, changes, and capacity
• Promote best practices in Cloud Computing, FinOps, SRE, Observability, and Information Security
• Participate in executive forums, governance meetings, and presentations for clients, partners, and senior leadership
• Develop talent by structuring development plans, succession plans, and career paths
• Identify opportunities for continuous improvement, operational efficiency, and service expansion
• Perform other duties related to the area

Senior Cloud Infrastructure and DevOps Manager

Solutions Engineer

• Lead the design of S/4HANA solutions for brownfield conversions to Private Cloud and greenfield implementations in Public Cloud
• Conduct fit-to-standard and solution design workshops
• Define how the Luzid platform represents scope, global template, configuration, deliverables, and dependencies
• Apply PMO discipline to the product and projects, including phase-gate approval milestones, multi-wave deployment, RAID management, cutover, hypercare, and executive steering committee reporting
• Define quality criteria for specifications, configuration rationales, and test scripts generated by the platform
• Work with engineering to apply artificial intelligence to configuration extraction, test generation, impact analysis, and SAP documentation
• Define requirements and acceptance criteria with product management and validate the solution in real-world programs
• Guide solution consultants and engineers and establish enduring architectural principles
• Perform other activities related to the function

SAP S/4HANA Solution Architect

Marketing

• Own a qualified pipeline target, track sources, conversion rates, and funnel velocity, and be accountable for results
• Configure attribution in HubSpot to identify the source of each opportunity and quickly discontinue ineffective activities
• Lead weekly pipeline reviews with Sales and be accountable for the volume and quality of early-funnel opportunities, in addition to lead counts
• Create and execute outbound prospecting and account-based marketing (ABM) programs for a defined list of SAP user companies
• Develop partner-led demand generation, including joint initiatives with global system integrators, co-marketing campaigns, partner-sourced opportunities, and sales enablement materials
• Manage paid media, SEO, SEM, webinars, email programs, and the journey from first contact to scheduled meeting
• Turn SAP events into initiatives that generate business opportunities
• Select, guide, and manage demand generation and ABM agencies, meeting-setting providers, and freelancers, evaluating deliverables and cost per opportunity
• Decide, based on costs and results, what to develop in-house and what to outsource
• Work with Sales to define the ideal customer profile, account coverage, and lead handoff, investigating why some leads fail to convert
• Align campaigns with brand communications and translate positioning into conversion-oriented messaging
• Perform other activities related to the function

Marketing Manager – SAP

• Design of the end-to-end financial solution and architecture decisions
• Lead client workshops, including with executive leadership
• Lead and review the work of the functional team
• Define integrations between Finance and other business areas
• Perform other responsibilities and activities related to the function
• Own the financial solution architecture and lead the Finance functional team on S/4HANA projects

Senior Solution Architect – SAP FI/CO

• Serve as the team’s subject matter expert in Sales and Distribution
• Define solutions for highly complex topics
• Lead client workshops, including Fit-to-Standard sessions
• Review the work of more junior consultants
• Design solutions
• Address critical issues and escalations
• Transfer knowledge
• Perform other routine activities within the department

Senior SAP SD Functional Consultant

• Configure the module under guidance
• Execute tests and document evidence
• Prepare and validate data
• Support documentation and user training
• Perform other routine activities within the area

SAP MM Functional Consultant – Mid-Level

Project Manager

• Lead steering committee meetings and executive meetings
• Manage scope, budget, and change requests
• Manage risks and issues (RAID log)
• Plan cutover, go-live, and hypercare activities
• Lead the Project Manager / Coordinator and workstream leads
• Own end-to-end delivery of S/4HANA implementations, including scope, timeline, budget, risks, and governance
• Manage executive-level client relationships
• Perform other responsibilities and activities related to the function

Project Manager, SAP – Senior

Software Engineer

• Execute small-scale developments and adjustments based on specifications
• Perform unit tests and record evidence
• Extract data and support error analysis
• Assist with technical documentation
• Perform other departmental duties under close supervision

Junior SAP ABAP Developer

• Act as the team’s technical reference for integrations and extensions
• Define technical solutions for highly complex topics
• Review the work of junior developers
• Design and develop integrations and extensions
• Troubleshoot critical technical issues
• Conduct technical reviews (code reviews) for the team
• Share knowledge
• Perform other duties related to the area

Senior SAP BTP/CPI Consultant

Analyst

• Work in Backup and Storage environments, ensuring data availability and protection
• Work in Windows and Linux environments, providing support and troubleshooting
• Monitor environments and identify incidents, failures, and improvement opportunities using monitoring tools
• Apply ITIL concepts and practices when handling incidents, requests, and changes
• Analyze and troubleshoot issues related to Backup, Storage, and infrastructure
• Create and maintain technical documentation for environments and procedures
• Perform other routine activities within the area

Backup Analyst – Senior, Specialist

Full-stack Engineer

• Work as a Full-Stack Developer on a system modernization project
• Support and enhance a mission-critical system/application custom-developed for the client
• Implement and enhance solutions using HTML, CSP, PHP, jQuery, JavaScript, and CSS
• Work with the InterSystems Caché 2018 database
• Apply strong knowledge of the Caché object model
• Work with OOP, APIs, microservices, and layered architecture concepts
• Perform other related activities as required

Senior Full-Stack Developer – Caché, Ensemble

Backend Engineer

• Work on a Banking as a Service project involving transactional APIs
• Develop, deploy, and maintain solutions in mission-critical, high-volume system environments
• Develop backend applications using Java, Spring Boot, microservices, and REST APIs
• Analyze requirements
• Develop and integrate REST APIs
• Develop and maintain microservices with Spring Boot
• Perform unit testing
• Support testing and user acceptance testing
• Deploy, stabilize, and maintain solutions
• Analyze logs, troubleshoot issues, and respond to incidents
• Perform other related duties as required

Java Developer – Mid-Level

ServiceNow

• Lead the implementation and configuration of a specific module, prioritizing the modules’ standard architecture
• Collaborate with agile development, support, or product design teams
• Ensure the vendor’s best practices are applied in the development and deployment of the specialized module
• Reduce unnecessary customizations and increase solution efficiency
• Ensure that delivered solutions include functional automated tests
• Monitor the evolution roadmap for specialized modules
• Develop adoption plans for new functionalities
• Validate functionalities and solutions during platform version upgrades
• Assess requirements that call for customization and propose solutions with minimal customization
• Explain why customizations are not recommended when impacts are identified
• Perform other responsibilities related to the area