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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in defining and implementing AI strategies, particularly with ServiceNow and generative AI solutions. Proficient in configuring AI capabilities, ensuring compliance with data protection laws, and leading training initiatives to drive user adoption and continuous improvement.
Highest-signal resume keywords
Hands-On Experience With Now AssistGenerative AI ImplementationServiceNow Platform Architecture KnowledgeTechnical Leadership In AI ProjectsCSA, CAD, And CIS Certifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Generative AIIntelligent AutomationAI Use Case IdentificationDigital Process ImplementationData AnalysisPrompt EngineeringWorkflow DevelopmentUser Acceptance TestingAI GovernanceCompliance Assessment
Soft Skills
LeadershipWorkshop FacilitationUser SupportContinuous Improvement
Tools & Technologies
ServiceNowAzure OpenAINow AssistAI SearchVirtual AgentFlow Designer
Certifications & Qualifications
CSACADCIS
Industry Keywords
AI StrategyData Protection LawITSMCSMHRSDITOMApp EngineGenerative AI ControllerIntegrations With LLMsProductivity Metrics
Tech Stack
Tools & technologiesAzureITSMServiceNow
About the role
Key responsibilities & impact- Define the AI strategy for ServiceNow
- Identify opportunities to use Now Assist
- Assess processes suitable for intelligent automation
- Develop a generative AI adoption roadmap
- Define success metrics and productivity indicators
- Support decisions regarding the organization’s AI architecture
- Configure Now Assist capabilities in the contracted modules
- Configure summarization, content generation, and intelligent recommendations
- Configure integrations with approved AI providers
- Validate data security and privacy requirements
- Conduct functional and user acceptance testing
- Design use cases, including incident summarization, agent assistance, resolution suggestions, knowledge article creation, and assisted responses
- Develop scripts, workflows, and low-code solutions
- Assess security and compliance risks
- Ensure compliance with Brazil’s General Data Protection Law (LGPD) and corporate policies
- Validate the quality of generated responses
- Establish model monitoring controls
- Conduct training workshops
- Develop training materials
- Support end users during adoption
- Measure usage and realized benefits
- Drive continuous improvement based on user feedback
- Perform other duties related to the function
Requirements
What you’ll need- Hands-on experience implementing Now Assist or enterprise generative AI solutions
- Knowledge of integrations with Azure OpenAI
- Ability to lead executive AI workshops
- Experience with ServiceNow projects, preferably in ITSM, CSM, HRSD, ITOM, or App Engine
- Strong knowledge of ServiceNow platform architectures
- Experience with generative AI, intelligent automation, and conversational assistant projects
- Experience gathering requirements, designing solutions, and implementing digital processes
- Ability to identify, analyze, and implement AI use cases that deliver business value
- Experience defining large-scale AI adoption strategies
- Technical leadership experience managing implementation teams
- CSA, CAD, and CIS certifications
- Bachelor’s degree in Information Technology, Engineering, Computer Science, or a related field
- Knowledge of the ServiceNow AI Platform, prompt engineering, Generative AI Controller, integrations with LLMs and supported providers, AI Search, Virtual Agent, Flow Designer, AI governance and compliance, data analysis, and adoption and productivity metrics
- Candidates nearing completion of their degree, with graduation expected in December, may be considered for an exception to the higher-education requirement
Benefits
Comp & perks- Medical and dental insurance
- Profit-sharing program
- Internet allowance to support hybrid work
- Life insurance
- Meal and food allowance
- Flexible benefits package
- Corporate university
- Access to online learning platforms
- Language-learning platform with more than 7,500 learning resources and approximately 60 courses
- Exclusive discounts at educational institutions for Deloitte professionals and their dependents
- Structured career development plan
- Mentorship from Deloitte professionals through a coach
- Telemedicine services
- Family support program for expectant professionals and future fathers
- Gympass
- Birthday-month day off
- Psychological support and social services helpline
- Inclusive culture with equal growth opportunities