ServiceNow Developer – Mid-Level

Mollica IT

. Learn, document, and update support scripts and documentation for ServiceNow applications.

Posted 11/7/2026full-timeBrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ServiceNow platform support, including troubleshooting, documentation, and continuous improvement initiatives. Possesses strong communication skills and the ability to collaborate effectively with IT teams and support agents.

Highest-signal resume keywords

ServiceNow Platform ExperienceCSA CertificationTroubleshooting SkillsChange Management ProcessContinuous Improvement Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Support Script DocumentationIncident ManagementProblem InvestigationTechnical InterventionPerformance Monitoring

Soft Skills

Strong CommunicationCollaborationKnowledge Sharing

Tools & Technologies

ServiceNow

Certifications & Qualifications

CSA CertificationServiceNow Certifications

Industry Keywords

IT Support ProcessesChange ManagementContinuous ImprovementKnowledge Articles

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Learn, document, and update support scripts and documentation for ServiceNow applications.
Demonstrate strong command of IT team support processes.
Implement continuous improvement initiatives for ServiceNow solutions to minimize incidents and problems.
Monitor the platform’s overall performance using the tools provided by the vendor.
Monitor the vendor’s support site and ensure timely interactions with the support team.
Contact the System Team’s on-call support when after-hours intervention is required to resolve critical issues.
Review and respond to suggestions and feedback in comments on knowledge articles for ServiceNow applications.
Absorb existing knowledge, study applications and documentation, clarify questions, and share knowledge with support agents.
Troubleshoot and investigate errors identified in incidents or problems.
Participate in planned or emergency technical interventions.
Take responsibility for deployments by the application support team as part of the change management process.
Perform other routine activities within the department.

Requirements

What you’ll need

Proven experience as a Developer, Systems Analyst, or in a related role working with the ServiceNow platform.
Currently pursuing a bachelor’s degree in Information Technology or a related field; or completion of any higher-education degree together with a postgraduate certificate in Information Technology of at least 360 hours.
CSA certification required.
Additional ServiceNow certifications are a plus.
Advanced conversational English is a plus.

Benefits

Comp & perks

Medical and dental insurance.
Profit-sharing.
Internet allowance to support hybrid work.
Life insurance.
Meal and food allowance.
Flexible benefits package.
Corporate university.
Access to online learning platforms.
Language-learning platform with more than 7,500 resources and approximately 60 courses.
Exclusive discounts at educational institutions for Deloitte professionals and their dependents.
Structured career development plan.
Mentoring from Deloitte professionals through a dedicated coach.
Telemedicine services.
Family support program for expectant professionals and soon-to-be fathers.
Gympass.
Birthday month day off.
Psychological support and social services channel.
Inclusive culture with equal growth opportunities.