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ServiceNow Developer – Mid-Level
Mollica IT. Maintain, document, and update support scripts and documentation for ServiceNow applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow platform management, including support processes, troubleshooting, and continuous improvement initiatives. Possesses strong communication skills for effective collaboration with support teams and knowledge sharing.
Highest-signal resume keywords
ServiceNow Platform ExperienceCSA CertificationCAD CertificationTechnical TroubleshootingChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Support Script MaintenanceDocumentation ManagementPerformance MonitoringIncident InvestigationTechnical Interventions
Soft Skills
Strong CommunicationKnowledge SharingTeam Collaboration
Tools & Technologies
ServiceNow
Certifications & Qualifications
CSA CertificationCAD Certification
Industry Keywords
IT Support ProcessesContinuous ImprovementRemote MonitoringChange Management Process
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Maintain, document, and update support scripts and documentation for ServiceNow applications
- Demonstrate strong command of IT team support processes
- Implement continuous improvement initiatives for ServiceNow solutions
- Monitor the platform’s overall performance using tools provided by the vendor
- Participate in a 24x7 remote monitoring shift rotation
- Monitor the vendor’s support portal and ensure timely communication with the support team
- Contact the Systems Team on-call support for critical issues outside business hours
- Review and respond to suggestions and feedback on ServiceNow application knowledge articles
- Absorb existing knowledge, study applications and documentation, clarify questions, and share knowledge with support agents
- Troubleshoot and investigate errors arising from incidents or problems
- Perform planned or emergency technical interventions
- Own deployments delivered by the support team as part of the change management process
- Perform other duties and routines related to the area
Requirements
What you’ll need- Proven experience as a Developer, Systems Analyst, or in a related role working with the ServiceNow platform
- Currently pursuing a bachelor’s degree in Information Technology or a related field, or a completed higher education degree combined with a postgraduate certificate in Information Technology of at least 360 hours
- CSA certification
- CAD / CIS certification
Benefits
Comp & perks- Medical and dental insurance
- Profit-sharing program
- Internet allowance to support hybrid work
- Life insurance
- Meal and food allowance
- Flexible benefits package
- Corporate university
- Access to online learning platforms
- Language-learning platform with more than 7,500 resources and approximately 60 courses
- Exclusive discounts at educational institutions for Deloitte professionals and their dependents
- Structured career development plan
- Mentorship from Deloitte professionals through a coach
- Telemedicine services
- Family support program for expectant professionals and future fathers
- Gympass
- Birthday-month day off
- Psychological support and social services channel
- Inclusive culture and equal growth opportunities