Care Navigator

Mom's Meals | A Purfoods Company

. Conduct standardized, health-related social needs screenings in accordance with state and program requirements .

Posted 10/30/2026full-timeRemote • United StatesJuniorMid-Level💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in conducting health-related social needs screenings, eligibility assessments, and managing referrals while ensuring compliance with HIPAA and regulatory standards. Proficient in documenting service activities and coordinating with healthcare providers to support continuity of care.

Highest-signal resume keywords

Healthcare ExperienceClient EngagementDocumentation ComplianceReferral ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Health-Related Social Needs ScreeningEligibility AssessmentReferral ManagementDocumentation StandardsQuality AssuranceCompliance with HIPAASocial Care ServicesCommunity Resource EducationClosed-Loop Referral Follow-UpProductivity Standards

Soft Skills

EmpathyProfessionalismOrganizational SkillsAttention to DetailSound Professional Judgment

Tools & Technologies

Microsoft ExcelReferral Management PlatformsStandard Office TechnologyLaptop ComputersSmartphones

Industry Keywords

HealthcareSocial ServicesBehavioral HealthContinuity of CareCommunity-Based OrganizationsManaged Care OrganizationsRegulatory ComplianceClient InteractionQuality Improvement InitiativesProgram Guidelines

About the role

Key responsibilities & impact

Conduct standardized, health-related social needs screenings in accordance with state and program requirements
Complete eligibility assessments and supporting documentation for social care services and enhanced navigation programs
Initiate, monitor, and close referrals within designated referral management platforms
Accurately document and record service activities, encounters, and time spent in accordance with program billing and reporting requirements
Perform closed-loop referral follow-up activities to confirm service connection and identify unresolved barriers
Conduct outreach attempts and follow-up activities in accordance with program timelines and documentation standards
Educate clients regarding available community resources, benefits, and social care services
Coordinate with healthcare providers, managed care organizations, and community-based organizations to support continuity of care
Escalate complex cases, urgent social needs, or safety concerns to supervisory or clinical staff as appropriate
Maintain compliance with HIPAA, confidentiality requirements, and all applicable state and federal regulations
Meet productivity, timeliness, documentation, and quality assurance standards established by the organization and program requirements
Participate in ongoing training, workflow updates, and quality improvement initiatives
Support reassessment and renewal activities as required by program guidelines
Report to the Care Navigation Program Manager

Requirements

What you’ll need

Minimum of two (2) years’ experience in a healthcare, social service, or behavioral health setting; this may include any role with direct client contact
Ability to engage individuals experiencing complex social and health-related barriers with empathy and professionalism
Ability to maintain accurate and detailed documentation in compliance with regulatory and organizational requirements
Prior work that included in-person or telephonic interactions with clients or patients
Excellent written, verbal, and interpersonal communication skills
Strong organizational skills with the ability to manage multiple priorities simultaneously
Proficiency with Microsoft Excel and other standard office technology platforms
Exceptional attention to detail and ability to prioritize competing tasks and projects effectively
Ability to work independently with minimal supervision while exercising sound professional judgment
Ability to routinely use standard office equipment and technology, including laptop computers and smartphones

Benefits

Comp & perks

Eligible for Referral Bonuses starting Day 1
Weekly paychecks
PTO
401k
Full benefits package