Mom's Meals | A Purfoods Company

Risk

• Support the organization's enterprise risk management, insurance programs, claims administration, compliance reporting, and business continuity efforts
• Serve as a key liaison among operations, finance, legal, human resources, safety, insurance brokers, and third-party administrators
• Coordinate annual renewals for property, casualty, workers' compensation, cyber, management liability, professional liability, aviation, and specialty insurance programs
• Gather and validate renewal data from finance, operations, logistics, human resources, and other departments
• Coordinate insurance applications and underwriting requests
• Work with brokers and carriers to support policy renewals, marketing efforts, and coverage reviews
• Track insurance policies, renewal dates, certificates, and compliance requirements
• Manage vendor and contractor certificate of insurance compliance
• Coordinate certificate requests and monitor insurance expiration dates
• Administer auto, workers' compensation, property, and liability claims-tracking processes
• Coordinate claim submissions and maintain claims databases and reporting tools
• Analyze loss trends and prepare reports for management review
• Support claims investigations and settlement documentation
• Support workers' compensation reporting, compliance activities, payroll and exposure data preparation, true-up processes, and state-specific reporting
• Analyze insurance, claims, and operational risk data to identify trends and improvement opportunities
• Develop dashboards, metrics, and management reports
• Monitor key risk indicators and support enterprise risk initiatives
• Assist with budgeting and forecasting related to insurance and risk management expenses
• Review insurance requirements in client and vendor agreements
• Assist stakeholders in evaluating contractual insurance obligations
• Collaborate with Legal and Contracting teams on insurance-related contract language
• Maintain risk management records, reporting files, and documentation
• Manage relationships with brokers, third-party administrators, and service providers
• Coordinate annual audits and compliance submissions
• Support special projects within finance, legal, compliance, and operations

Senior Risk Analyst

Intake Specialist

• Review incoming Medical Service Authorizations and medical paperwork to create new clients, update existing clients, and close accounts as needed
• Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls
• Troubleshoot and resolve account issues
• Coordinate with Logistics, Customer Care, Billing, and Compliance
• Assist other departments with Intake-related inquiries
• Manage a queue of incoming documents in the CRM system
• Operate within service level agreements while maintaining accuracy for billing and compliance

Intake Client Specialist

Product Manager

• Own product capabilities supporting referral management, eligibility, intake, enrollment, and other top-of-funnel customer experiences
• Partner with Intake, Customer Care, Operations, Marketing, providers, case managers, care coordinators, and health plan stakeholders to identify workflow challenges and improvement opportunities
• Conduct user interviews, analyze workflows, and review operational data to uncover pain points and opportunities to improve customer and employee experiences
• Monitor referral, intake, enrollment, conversion, throughput, and adoption metrics, prioritizing enhancements that improve operational performance and customer outcomes
• Translate business needs and discovery findings into workflow journeys, product requirements, user stories, and acceptance criteria
• Partner with Salesforce administrators, architects, and engineering teams to improve Salesforce-based workflows, automation, and user experiences
• Collaborate with engineering to deliver scalable, usable, and operationally effective solutions
• Support product launches, training, documentation, and adoption strategies
• Communicate priorities, progress, risks, and outcomes to stakeholders and business partners
• Collaborate with analytics teams to define reporting and visibility for intake operations and product performance

Product Manager, Intake & Enrollment

Revenue Operations

• Support strategic and operational improvements across the revenue cycle
• Accelerate cash collections, increase cash velocity, reduce revenue leakage, and improve overall financial performance
• Serve as an operational and analytical partner to Revenue Cycle leadership and frontline teams
• Use data, analytics, and process improvement methodologies to identify performance trends and uncover root causes
• Prioritize opportunities and lead initiatives delivering measurable operational and financial results
• Monitor KPIs, identify trends, conduct root-cause analysis, and provide actionable recommendations
• Lead initiatives to improve collections, reduce aging, optimize workflows, and enhance efficiency
• Partner with leaders, supervisors, billers, and stakeholders to drive accountability and results
• Resolve reimbursement barriers, manage payer escalations, and improve reimbursement performance
• Develop reporting, dashboards, and executive-level performance summaries
• Report directly to the Vice President of Revenue Cycle Management

Operations Excellence Manager – Revenue Cycle Management

AI Engineer

• Partner with business leaders across Mom's Meals to understand strategic objectives, operational challenges, and process inefficiencies
• Conduct workflow assessments and discovery sessions to identify opportunities for AI-driven transformation
• Translate business requirements into practical AI, automation, and analytics solutions
• Develop business cases, value assessments, and implementation roadmaps for AI initiatives
• Advise on emerging AI technologies, trends, opportunities, and risks
• Design scalable, secure, maintainable AI solutions aligned with company technology standards
• Lead solution design sessions with business and technical stakeholders
• Develop AI-enabled workflows, agents, copilots, and automation solutions integrating with enterprise systems
• Design, develop, test, and implement AI-powered applications, intelligent agents, copilots, and automation solutions
• Build Agentic AI solutions using LLMs, orchestration frameworks, and RAG techniques
• Establish reusable frameworks, accelerators, and engineering practices for future AI initiatives
• Monitor, optimize, document, and continuously improve AI solutions
• Lead intelligent automation initiatives using RPA and AI-enabled workflow technologies
• Analyze end-to-end business processes and reduce manual effort
• Design automated solutions integrating structured and unstructured business data
• Collaborate with application, infrastructure, integration, security, and data teams
• Ensure AI initiatives align with enterprise technology, security, data, and governance standards
• Serve on the Mom's Meals AI Steering Committee and provide technical leadership for enterprise AI decisions
• Help shape AI strategy, governance, roadmap, and initiative prioritization
• Establish standards for responsible AI, security, privacy, compliance, model oversight, and risk management
• Evaluate emerging AI technologies, platforms, and vendors
• Promote AI literacy and adoption through education, coaching, and thought leadership

Senior Risk Analyst

Intake Client Specialist

Product Manager, Intake & Enrollment

Operations Excellence Manager – Revenue Cycle Management

Principal AI Engineer