Intake Manager

Mom's Meals | A Purfoods Company

. Manage approximately 100 front-line employees and 5–8 supervisors .

Posted 11/5/2026full-timeAnkeny • Iowa • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong management capabilities with a focus on employee performance, training, and process improvement within the health and human services sector. Proficient in building relationships with stakeholders and managing operational metrics to enhance customer satisfaction and efficiency.

Highest-signal resume keywords

5+ Years Management ExperienceHealth Industry KnowledgeProcess Improvement ExpertiseStrong Communication SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee Performance ManagementTraining and DevelopmentProcess ImprovementAnalytical SkillsClaims Denial Process KnowledgeMedical Benefit AuthorizationCustomer Escalation HandlingProductivity ManagementReport CreationPerformance Review Completion

Soft Skills

Relationship BuildingProblem SolvingFlexibilityAttention to DetailAdaptability

Tools & Technologies

SalesforceGenesysMicrosoft OutlookMicrosoft WordMicrosoft ExcelPayer Web PortalsSecure File Transfers

Industry Keywords

Health ServicesManaged CareInsurance IndustryCustomer CareRevenue Cycle ManagementIntake AuthorizationsHome-Delivered Meals

About the role

Key responsibilities & impact

Manage approximately 100 front-line employees and 5–8 supervisors
Track and document employee performance formally and informally
Complete employee performance reviews
Create and distribute reports for senior leadership
Train, motivate, develop, and coach employees to drive satisfaction, accuracy, efficiency, and performance
Determine training requirements for new hires and performance-based training for existing Intake Specialists and Call Representatives
Answer questions and handle customer escalations
Manage productivity using department metrics
Formulate and implement rapid change and process improvements
Work cross-functionally to support customer care, sales, and revenue cycle initiatives
Lead weekly cross-functional operations meetings
Lead monthly operational overview meetings with cross-functional leadership
Build relationships with health plan partners, case worker agencies, and referral sources
Manage intake authorizations and lead a call center serving ILOS, 1115, and PD/CC clientele for home-delivered meals

Requirements

What you’ll need

Bachelor’s degree
5+ years’ work-related management experience with a background in the health, human services, managed care, or insurance industry
Strong understanding of medical and ancillary benefit authorization process, payor portals, and the claims denial process
Strong problem solving and analytical skills
Experience driving process improvement activities
Excellent verbal and written communication skills
Ability to manage multiple priorities, demonstrated flexibility, and ability to adapt and implement change in a timely and effective manner
Proficient in Microsoft Office, especially Outlook, Word, and Excel
Strong relationship building skills with payers and external/internal customers
Excellent attention to detail to avoid administrative errors
Preferred: Some post-graduate work
Preferred: Experience with Salesforce, Genesys, Secure File Transfers, and payer web portals
Repetitive motions involving wrists, hands and/or fingers
Sedentary work involving sitting in a stationary position for prolonged periods
Visual perception including peripheral vision, depth perception, and ability to adjust focus

Benefits

Comp & perks

PTO, holiday pay and holiday of choice
401(k) match
Life insurance
Short-term disability
Health, dental and vision insurance
Maternity/paternity leave
Health savings account (HSA)
Flex spending accounts (FSA) – health and dependent