Sales Support Analyst, Retail

Momofuku

. Lead end-to-end new-item setup processes across retail customers .

Posted 10/8/2026full-timeRemote • New York • United StatesJuniorMid-Level💰 $72,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end new-item setup processes and promotional submissions within the CPG industry, ensuring compliance and accuracy while collaborating effectively across various teams. Proficient in developing SOPs and utilizing tools to enhance operational efficiency and support commercial planning.

Highest-signal resume keywords

CPG Sales SupportSOP DevelopmentRetailer Portal NavigationExcel/Google Sheets ProficiencyCustomer Documentation Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

New-Item Form PreparationPromotional Submission ManagementData ValidationReconciliationWorkflow Improvement

Soft Skills

Exceptional OrganizationAttention to DetailStrong CommunicationProactive MindsetFollow-Through

Industry Keywords

Retail SalesAccount CoordinationSales AdministrationCommercial PlanningCustomer-Facing Processes

About the role

Key responsibilities & impact

Lead end-to-end new-item setup processes across retail customers
Collect, review, and validate item, pricing, packaging, financial, and customer information for retailer submissions
Identify missing information, inconsistencies, and potential compliance issues and coordinate resolutions
Develop, document, and manage SOPs for new-item and promotional submissions
Own the master promotional calendar across retail accounts
Validate promotional activity, timing, and program details and identify discrepancies
Flag scheduling conflicts between competing promotional requests
Manage submissions through retailer portals and customer systems
Interpret retailer requirements, resolve routine submission issues, and monitor authorization and approval status
Monitor submission process effectiveness and recommend improvements
Ensure retailer submissions meet customer requirements and company standards
Resolve customer sample requests and coordinate delivery to retailer buying teams
Partner with FP&A to validate and analyze pricing- and promotion-related deductions, contracts, and chargebacks
Track customer deadlines and submission requirements
Prepare and organize routine meeting materials and sales documentation
Coordinate with Finance, Account Managers, brokers, Sales Planning, and internal systems to reconcile information
Provide validated account-level inputs for commercial planning and reporting
Reconcile post-promotion performance recaps using customer and internal data
Maintain accurate customer and promotional inputs for recurring retail sales reporting
Implement systems and workflows that reduce administrative work for Account Managers
Design and improve templates, trackers, controls, and SOPs
Own day-to-day execution, issue resolution, accuracy, and follow-through across Retail Sales
Report to the VP, Retail Sales

Requirements

What you’ll need

2–4 years of experience in CPG sales support, account coordination, sales administration, brokerage, or a related commercial role
Ability to independently manage recurring commercial or customer-facing processes with limited day-to-day supervision
Experience preparing retailer new-item forms, promotional submissions, and customer documentation
Experience building or improving SOPs, trackers, workflows, or other operating processes
Experience navigating retailer portals and customer systems
Strong Excel and/or Google Sheets capability
Ability to validate, reconcile, and summarize customer and commercial information
Exceptional organization and attention to detail
Ability to manage multiple customers, submissions, and deadlines simultaneously
Strong follow-through and ownership of recurring administrative workflows from preparation through completion
Comfort operating independently in a fast-moving, high-growth CPG environment
Strong written and verbal communication skills
Ability to work effectively across Account Management, Sales Planning, Retail Operations, Finance, brokers, and other partners
Ability to identify missing, inconsistent, or inaccurate information
Proactive, service-oriented mindset
Interest in finding more efficient ways to support a growing commercial organization

Benefits

Comp & perks

Bonus
Company stock options
Vision, dental, and medical benefits
Gym discounts
Commuter discounts
Opportunities for personal and career development