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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success management, focusing on SaaS onboarding, product adoption, and retention strategies. Proficient in analyzing customer health metrics and collaborating cross-functionally to enhance customer experiences and drive growth.
Highest-signal resume keywords
Customer Success ManagementSaaS OnboardingProduct AdoptionRetention StrategiesCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Health MonitoringChurn PreventionData AnalysisB2B Account ManagementUsage Signal Interpretation
Soft Skills
Strong CommunicationRelationship BuildingProblem SolvingAdaptabilityPrioritization
Tools & Technologies
Customer Success SoftwareCRM SystemsData Reporting Tools
Industry Keywords
SaaSCustomer RetentionProduct FeedbackOnboarding ProcessesFast-Changing Environment
About the role
Key responsibilities & impact- Own a portfolio of Artemis customers throughout the post-sale lifecycle
- Guide new customers through onboarding and into meaningful product adoption
- Drive customers toward early usage milestones, including at least 30% of contracted usage within their first 30 days
- Drive deeper adoption after onboarding and identify customers who are underutilizing the platform
- Monitor customer health and proactively intervene when usage, engagement, payment status, or other signals indicate churn risk
- Own retention and renewal outcomes across the book of business
- Identify expansion opportunities and partner with Sales when a customer is ready to grow
- Build strong relationships with customer stakeholders and understand their business goals, workflows, and challenges
- Partner with Sales to translate sales-process expectations into successful customer outcomes
- Work with Product and technical teams to surface recurring customer feedback, implementation issues, and product needs
- Maintain accurate customer health, onboarding, adoption, renewal, and churn information in company systems
- Help improve CS playbooks, processes, reporting, and automation as the organization scales
Requirements
What you’ll need- 2+ years of Customer Success, Account Management, or similar post-sale SaaS experience
- Experience managing a meaningful book of B2B customers and being accountable for retention and adoption
- Strong understanding of SaaS onboarding, product adoption, renewals, churn prevention, and customer health
- Comfortable using data and product usage signals to determine where customers need attention
- Able to manage multiple customers and priorities without requiring a heavily prescribed process
- Strong communicator comfortable having direct conversations with customers when adoption or expectations are off track
- Comfortable working cross-functionally with Sales, Product, and technical teams
- Experience in a startup or other fast-changing environment is strongly preferred
- Solar, roofing, construction technology, or adjacent industry experience is helpful but not required
Benefits
Comp & perks- Variable compensation with a target total compensation of approximately $120,000 annually