MONA

Customer Success Manager

• Own a portfolio of Artemis customers throughout the post-sale lifecycle
• Guide new customers through onboarding and into meaningful product adoption
• Drive customers toward early usage milestones, including at least 30% of contracted usage within their first 30 days
• Drive deeper adoption after onboarding and identify customers who are underutilizing the platform
• Monitor customer health and proactively intervene when usage, engagement, payment status, or other signals indicate churn risk
• Own retention and renewal outcomes across the book of business
• Identify expansion opportunities and partner with Sales when a customer is ready to grow
• Build strong relationships with customer stakeholders and understand their business goals, workflows, and challenges
• Partner with Sales to translate sales-process expectations into successful customer outcomes
• Work with Product and technical teams to surface recurring customer feedback, implementation issues, and product needs
• Maintain accurate customer health, onboarding, adoption, renewal, and churn information in company systems
• Help improve CS playbooks, processes, reporting, and automation as the organization scales