IT Support Engineer

Monarch Money

. Serve as a primary point of contact for employee IT issues in Serval .

Posted 11/11/2026full-timeRemote • United States, CanadaJuniorMid-Level💰 $118,000 - $139,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and operations, particularly in managing macOS environments and SaaS applications. Proficient in communication and problem-solving, with a focus on customer service and IT automation.

Highest-signal resume keywords

IT Support ExperienceMacOS User SupportGoogle Workspace AdministrationIT Automation ToolsAI Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportSaaS AdministrationIAM ConceptsSSOProvisioningIT AutomationBashPythonAPIsIntegrations

Soft Skills

Strong Communication SkillsCustomer-Service MindsetProblem-Solving SkillsAbility to Balance Priorities

Tools & Technologies

OktaIru/KandjiConductorOneServalNotionSlackZoom1PasswordCloudflareCrowdStrike

Industry Keywords

High-Growth StartupB2CSaaSOnboardingOffboardingUser-Facing Documentation

Tech Stack

Tools & technologies

CloudMacOSPython

About the role

Key responsibilities & impact

Serve as a primary point of contact for employee IT issues in Serval
Resolve IT issues with clear communication, strong follow-through, and high-quality support
Handle routine SaaS administration across Okta, Google Workspace, Slack, Notion, and Zoom
Help manage access requests and reviews through ConductorOne
Support the Mac fleet in Iru (formerly Kandji)
Assist with provisioning, asset tracking, onboarding, and offboarding
Write and maintain IT documentation and help articles
Build smaller automations in Serval and similar platforms with team guidance
Contribute to IT projects with People, Security, Engineering, and other teams
Use AI to improve support and IT operations
Report directly to the IT Manager

Requirements

What you’ll need

2+ years of experience in IT support, help desk, or IT operations
Hands-on experience supporting macOS users in a cloud-first or remote environment
Experience with Google Workspace, Slack, and at least one of Okta or Iru/Kandji (or similar IdP/MDM tools)
Foundational understanding of IAM concepts and SSO
Interest in SCIM and provisioning
Hands-on exposure to IT automation or workflow tools
Strong written and verbal communication skills
Customer-service mindset and strong problem-solving skills
Ability to balance support requests with project work across shifting priorities
Experience in a high-growth startup environment, ideally in B2C or SaaS
Demonstrated AI fluency and regular use of AI in work
Nice to have: Serval, ConductorOne, 1Password, Cloudflare, CrowdStrike, Linear, Notion, or Zoom experience
Nice to have: onboarding and offboarding workflow experience
Nice to have: user-facing documentation or help article experience
Nice to have: Bash, Python, APIs, or integrations experience

Benefits

Comp & perks

Competitive cash and equity compensation
Competitive benefit plans based on location
US medical, dental, and vision benefits
Ability to contribute to a 401(k) plan
Unlimited PTO
First Friday off every month, creating a 3-day weekend
Work wherever you want in a fully remote company
Stipend to set up an ideal working environment