Monarch Money

General

• Manage all stages of UGC partnerships, including identifying creators, outreach, and relationship management
• Provide constructive feedback to partners to ensure content quality and brand alignment
• Negotiate rates, usage rights, and licensing agreements with UGC creators
• Use video editing tools to enhance UGC quality and branding
• Maintain and organize content in CMS tools and properly archive assets
• Stay updated on UGC trends, platform-specific guidelines, and emerging tools
• Work closely with paid social to optimize UGC for Meta and TikTok ads
• Analyze performance metrics, refine content, and test variations to maximize campaign results

UGC Production Specialist

Product Analyst

• Own A/B test design and analysis and partner with product managers on conclusions and recommendations
• Partner with the growth team across the full experimentation loop, including idea generation, prioritization, opportunity sizing, experiment design and analysis, and applying learnings
• Analyze user behavior and investigate anomalies to understand business changes
• Partner with product and engineering teams on feature launches, measurement approaches, success metrics, and tracking events
• Provide data and insights for business decisions and share results with the broader company and leadership team
• Automate recurring workflows while maintaining insight quality
• Build new datasets and pipelines and help maintain and update existing data infrastructure
• Collaborate with data, growth, product, and engineering teams to enable data-driven decisions

Senior Product Analyst

Customer Success Manager

• Triage agent escalations, resolving or routing them appropriately and coaching agents
• Communicate directly with customers on complex or sensitive cases
• Own customer issues raised through app store reviews, community forums, and social channels
• Audit ticket queues for QA issues, process inefficiencies, and escalation needs
• Surface emerging trends requiring broader solutions
• Train new agent cohorts and enable the existing team
• Create and maintain internal documentation, process guides, and training materials
• Own the accuracy and clarity of customer-facing Help Center content
• Contribute to CS department projects, process changes, and internal tooling improvements

UGC Production Specialist

Senior Product Analyst

Customer Success Lead