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Global Digital Smart Factory Operations Technical Lead
Mondelēz International. Lead end-to-end Service Delivery for the IoT Platform and Applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading end-to-end Service Delivery for IoT Platforms and Applications, ensuring compliance with SLAs and high availability. Proficient in managing DevOps processes and fostering continuous improvement within IoT Operations.
Highest-signal resume keywords
IT Service Delivery ManagementAWS/Azure Platform IntegrationDevOps PracticesSAP ECC/S4H Manufacturing ModulesDigital Manufacturing Applications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Delivery ManagementDigital Manufacturing ApplicationsAWSAzureKubernetesContainer-Based Edge ComputingDevOpsGitHub PipelinesSAP ECCSAP S4H
Soft Skills
LeadershipCommunicationProblem-SolvingCoordinationCollaboration
Tools & Technologies
IoT PlatformDevOps ToolsHelmchartKnowledge Management Systems
Industry Keywords
ManufacturingCPGIndustry 4.0Global Digital Manufacturing Program
Tech Stack
Tools & technologiesAWSAzureIoTKubernetes
About the role
Key responsibilities & impact- Lead end-to-end Service Delivery for the IoT Platform and Applications
- Act as the single point of contact for support activities across end users, plant-level IT, Engineering, IoT Center of Excellence, Deployment teams, and third-party integrators
- Ensure compliance with SLAs, high availability, and reliability of IoT Platform and Applications
- Own the continuous improvement backlog and ensure timely development and deployment of changes into production
- Own the end-to-end release management lifecycle across Development, Test, Stage, and Production using DevOps
- Define and establish standardized ways of working
- Identify and implement improvement opportunities to strengthen the IoT Operations organization and processes
- Own knowledge management and capability building for the IoT Operations organization
Requirements
What you’ll need- Bachelor’s degree in Computer Science/Information Technology or related field
- 7+ years in IT Service Delivery Management, preferably in manufacturing (CPG preferred) processes and systems
- Understanding of digital manufacturing applications and Industry 4.0 solutions would be an added advantage
- Demonstrated experience leading a support organization in a large-scale global digital manufacturing program
- Knowledge of AWS/Azure platform integration services with applications, other platforms and automation
- Experience with AWS, Kubernetes, and container-based edge computing architecture
- Experience with DevOps, including GitHub pipelines, Helmchart, and repositories
- SAP ECC/S4H Manufacturing modules exposure or knowledge required, including PP/PI, QM, WM, IM, and PM
- Strong leadership, communication, and problem-solving skills
- Ability to coordinate and supervise work across multiple parallel workstreams
- Ability to work effectively with global teams
- Willingness to work in an international environment with some travel
- Advanced/fluent written and spoken English
Benefits
Comp & perks- No Relocation support available