FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Global Digital Smart Factory Service Delivery Manager
Mondelēz International. Lead the IoT Operations Organization .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Service Delivery Management within a global digital manufacturing context, focusing on IoT platform reliability, performance, and continuous improvement. Proficient in managing cross-functional teams and driving ITIL-aligned service management practices.
Highest-signal resume keywords
IT Service Delivery ManagementITIL v4 Foundation CertificationAWS/Azure Platform IntegrationDevOps PracticesDigital Manufacturing Applications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Service Delivery ManagementDigital Manufacturing ApplicationsAWSKubernetesDevOpsServiceNowSAP ECC/S4H Manufacturing ModulesIncident ManagementChange ManagementContinuous Improvement
Soft Skills
LeadershipCommunicationProblem-SolvingOwnership MindsetCoordination
Tools & Technologies
ServiceNowAWSAzureKubernetesGitHub
Certifications & Qualifications
ITIL v4 Foundation CertificationITIL Managing ProfessionalITIL Strategic Leader
Industry Keywords
IoT OperationsManufacturingCPGIndustry 4.0Service Delivery Lifecycle
Tech Stack
Tools & technologiesAWSAzureIoTKubernetesServiceNow
About the role
Key responsibilities & impact- Lead the IoT Operations Organization
- Ensure reliable delivery of Industrial IoT services across Mondelēz International’s global manufacturing footprint
- Act as primary point of contact for IoT service delivery across plant operations, IT, and business stakeholders
- Own the end-to-end service delivery lifecycle for the MDLZ IoT Platform and Applications
- Manage escalations and ensure immediate attention to critical P1/P2 incidents, including off-business-hours coverage
- Ensure platform availability, reliability, and performance across connected plants and geographies
- Own the continuous improvement backlog and timely development and deployment of continuous improvements into production
- Own the end-to-end release management lifecycle across Dev, Test, Stage, and Prod using DevOps
- Drive ITIL-aligned service management practices and maturity across the IoT Operations Organization
- Establish standardized ways of working and implement process and organizational improvements
- Own knowledge management and capability building for the IoT Operations Organization
- Manage outsourced operations partners, including performance tracking, SLA compliance, continuous improvement, and sizing reviews
- Produce service delivery dashboards and leadership reports highlighting trends, risks, and improvement opportunities
- Facilitate regular service review meetings with internal stakeholders and external partners
Requirements
What you’ll need- Bachelor’s degree in Computer Science/Information Technology or related field
- 8–12 years in IT Service Delivery Management, preferably in manufacturing (CPG preferred) processes and systems
- Understanding of digital manufacturing applications and Industry 4.0 solutions is an added advantage
- Demonstrated experience leading a support organization in a large-scale global digital manufacturing program
- ITIL v4 Foundation certification (minimum)
- ITIL Managing Professional or Strategic Leader preferred
- Experience with ServiceNow for incident and change management
- Knowledge of AWS/Azure platform integration services with applications, other platforms and automation
- Experience with AWS, Kubernetes, and container-based edge computing architecture
- Experience with DevOps, including GitHub pipelines, Helm charts, and repositories
- Exposure to or knowledge of SAP ECC/S4H Manufacturing modules: PP/PI, QM, WM, IM, PM
- Strong leadership, communication, and problem-solving skills
- Strong ownership mindset with focus on outcomes and SLA adherence
- Ability to coordinate and supervise multiple parallel workstreams
- Ability to work effectively with global teams
- Willingness to work in an international environment with some travel
- Advanced/fluent written and spoken English
Benefits
Comp & perks- Work in an international environment with some travel
- No relocation support available
- Equal opportunity employment