Senior Customer Advisor

Mondelēz International

. Build lasting business relationships based on trust and confidence .

Posted 10/23/2026full-timeRemote • Tennessee • United StatesSenior💰 $109,000 - $149,875 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in category management and analytics, leveraging data sources such as Nielsen and Circana to drive actionable insights and strategic recommendations. Proficient in developing customer-facing presentations and collaborating cross-functionally to influence business strategies.

Highest-signal resume keywords

Category ManagementData AnalysisCustomer-Facing PresentationsRetail Strategy DevelopmentCross-Functional Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data VisualizationAnalytical SkillsExcel ProficiencyPowerPoint ProficiencyJDA/POG BuildingSyndicated Data AnalysisPOS Data AnalysisShopper InsightsBusiness Strategy DevelopmentProject Management

Soft Skills

Strong Communication SkillsStorytelling SkillsLearning AgilityIntellectual CuriosityProblem-Solving Mindset

Tools & Technologies

NielsenCircanaJDAApolloSpaceMan

Industry Keywords

CPGFMCGOmni-RetailDigital CommerceRetail Customer Plans

Tech Stack

Tools & technologies

Apollo

About the role

Key responsibilities & impact

Build lasting business relationships based on trust and confidence
Create recurring business reviews with deep, action-oriented analysis on business drivers
Create insights-led category reviews, new item analyses, and seasonal reviews
Provide proactive insight into category drivers and promotional strategies to the customer and sales teams
Support ad hoc analytics and reporting requests from Customer Partner cross-functionally
Provide share forecasts for key accounts
Drive digital commerce analysis and recommendations with retailer partners
Convert shopping and omni-retail environment data into insights, category, retail, and customer strategies and recommendations
Serve as an indispensable partner to Dollar General through tactical and strategic guidance
Develop and present customer-facing presentations
Collaborate with a high-performing, cross-functional team and retailer partners

Requirements

What you’ll need

Bachelor's degree in Marketing, Business, Analytics, or related preferred
5+ years of experience in category management, insights, marketing strategy, or analytics (CPG/FMCG, Amazon or Away from Home preferred)
Experience with data sources such as Nielsen, Circana, and 1010
Experience using retailer/customer data, shopper insights, and analytics to develop retail customer plans
Strong analytical and storytelling skills with ability to translate data into actionable insights
High proficiency in Excel and PowerPoint
In-depth knowledge of analyzing and creating visualizations of large amounts of data
Experience developing and presenting customer-facing presentations; direct customer-facing experience is a plus
JDA/POG building experience is a plus
Strong learning agility, intellectual curiosity, and analytical skills
Ability to synthesize insights into collaborative storytelling leading to quantifiable results
Ability to apply insights to business questions and influence strategy
Experience applying analytical skills and a problem-solving mindset to ambiguous business questions
Ability to prioritize multiple deliverables and overlapping deadlines in a fast-paced environment
Strong understanding of data sources including POS, Syndicated, Panel, and Industry Insights
Ability to combine data visualization with shopper insights into a cohesive story
Knowledge of shelving strategy and best practices, including planogram creation and modification using JDA/Apollo/SpaceMan
Strategic thinking and business acumen
Data-driven decision-making
Strong communication and presentation skills
Cross-functional collaboration and stakeholder management
Proven ability to influence and align key customers and business stakeholders in a highly matrixed organization
Project management and organizational skills
Ability to work independently and in a fast-paced environment
Minimal travel requirement of less than 10%

Benefits

Comp & perks

Highly competitive bonus program with possibility for overachievement based on performance and company results
Health insurance
Wellness and family support programs
Life and disability insurance
Retirement savings plans
Paid leave programs
Education related programs
Paid holidays and vacation time
Many benefits are subsidized or fully paid for by the company
No relocation support available