Customer Service Representative II

Moneris

. Serve as the initial point of contact for internal and external customers.

Posted 9/30/2026full-timeMontreal • CanadaJuniorMid-Level💰 CA$36,000 - CA$45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on timely resolution of issues and effective communication. Proficient in managing customer requests and ensuring user satisfaction while adhering to service level agreements.

Highest-signal resume keywords

Customer Service ExperienceTicket ResolutionFluency in English and FrenchKnowledge of WindowsMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Ticket ManagementIssue ResolutionDevice ExchangeSystem MonitoringDocumentation

Soft Skills

Professional CommunicationCustomer Satisfaction FocusFlexibility

Industry Keywords

Call Center ExperienceSLA ComplianceInternal and External Customer Interaction

About the role

Key responsibilities & impact

Serve as the initial point of contact for internal and external customers.
Handle all customer requests within established timelines and professionally.
Respond promptly to incoming calls and emails related to opening or closing tickets.
Resolve tickets quickly and accurately, documenting all relevant details.
Perform device exchanges and ensure users are fully operational afterward.
Escalate unresolved issues to the appropriate technical teams.
Monitor system alerts and performance to proactively identify and resolve issues.
Meet SLAs for response and resolution times.
Deliver exceptional customer service and follow up on user satisfaction.
Report to Julie Avraam.

Requirements

What you’ll need

2+ years of experience in a customer service role (call center experience is an asset).
High school diploma or post-secondary education; equivalent work experience may be considered in lieu of a diploma.
Fluency in English and French (reading, writing, and speaking).
Strong knowledge of Windows and the Microsoft Office Suite.
Flexibility to work shifts between 8:00 a.m. and 6:00 p.m., Monday to Friday.

Benefits

Comp & perks

Comprehensive total rewards program, including performance bonuses, flexible benefits starting on your first day, and the choice between a Health Spending Account (HSA) and a Personal Spending Account (PSA).
Retirement planning support, including company-matched profit-sharing programs and a defined contribution pension plan.
Growth and development opportunities, including unlimited access to Coursera, mentorship programs, and an internal technology marketplace for short-term projects.
Comprehensive wellness support, including an Employee and Family Assistance Program (EFAP), 24/7 virtual healthcare, and workplace wellness initiatives.
Flexibility through hybrid work arrangements, a work-from-abroad program, and paid time-off programs.
Recognition and rewards through company-wide recognition programs, exclusive banking benefits with RBC and BMO, and access to employee discount programs.