Moneris

Customer Support

• Serve as the initial point of contact for internal and external customers.
• Handle all customer requests within established timelines and professionally.
• Respond promptly to incoming calls and emails related to opening or closing tickets.
• Resolve tickets quickly and accurately, documenting all relevant details.
• Perform device exchanges and ensure users are fully operational afterward.
• Escalate unresolved issues to the appropriate technical teams.
• Monitor system alerts and performance to proactively identify and resolve issues.
• Meet SLAs for response and resolution times.
• Deliver exceptional customer service and follow up on user satisfaction.
• Report to Julie Avraam.

Customer Service Representative II