Support Team Executive

Moneybox

. Interact with current and potential customers through Intercom and phone to address their queries .

Posted 10/23/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer advocacy and communication skills while providing exceptional service in a fast-paced environment. Possesses expertise in using Intercom and a solid understanding of savings and investment products.

Highest-signal resume keywords

Customer Experience ImprovementIntercom ProficiencyContact Center Metrics ExperienceAnalytical Problem-Solving SkillsTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceContact Center ExperienceAnalytical SkillsProblem-SolvingTask Prioritization

Soft Skills

Excellent CommunicationPersonableAmbitiousAdaptabilityTeamwork

Tools & Technologies

Intercom

Industry Keywords

Mortgage AdviceSavingsInvestmentsCustomer AdvocacyAccessibility Support

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Interact with current and potential customers through Intercom and phone to address their queries
Work with the Operations and Compliance teams to ensure a great customer experience
Work with the Product team to continually improve the customer experience
Go above and beyond to make customers happy
Raise awareness of the mortgage advice service to help customers on their home-buying journey
Support and delight existing and potential Moneybox customers
Provide simple, reliable, clear, and straightforward service
Advocate for customers and share feedback during testing of new features
Provide extra support to customers who may need it, especially those with accessibility or vulnerability needs
Build expert knowledge of the Moneybox app, products, and services

Requirements

What you’ll need

Driven, ambitious individual looking to build a career at a fast-growing company
Personable and excellent communicator with a passion for the work and colleagues
Interest in savings and investments, with a desire to gain further knowledge
Excellent written and spoken English
Ability to work well individually and as part of a team
Experience working to metrics in a contact center environment
Good analytical and problem-solving skills
Desire to work in a fast-paced, fast-changing startup environment
Ability to prioritise tasks, identify patterns and work independently
Direct experience with Intercom
Availability to work five days per week, including rotational weekend days
Availability for rotating shifts: 9am–5:30pm, 10am–6:30pm, 11:30am–8pm, and 8am–4:30pm

Benefits

Comp & perks

Company pension scheme
Company bonus scheme
Home office furniture allowance
Personal Annual Learning and Development budget
Private Medical Insurance
Health Cash Plan – cashback on everyday healthcare like dental and opticians
Cycle to work scheme – spread the cost of a new bike and accessories
CycleSaver – save on bike-share subscriptions and have a more sustainable commute
Wellhub subscription to a variety of gyms and wellbeing apps
Enhanced parental pay & leave
25 days holiday + bank holidays with additional days added with length of service
Remote or Hybrid working (2 days from our London office)
Additional overtime hours are available
Opportunity to join a fast-growing, award-winning and ambitious company
Friendly team of highly motivated individuals
Collaborative and inclusive company culture
Opportunity to have an impact