Workplace Technology Analyst

Moneybox

. Act as the first point of contact for all technology-related queries .

Posted 10/14/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technology support, including ticketing systems and troubleshooting across Mac and Windows environments. Proficient in maintaining security protocols and access controls while providing clear communication and documentation.

Highest-signal resume keywords

Ticketing Systems ExperienceGoogle Workspace ProficiencyStrong Troubleshooting SkillsUnderstanding of Role-Based Access ControlSecurity-Mindedness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical DocumentationAccess ControlIOS KnowledgeAndroid KnowledgeScriptingAutomationMDM Tools FamiliaritySSO KnowledgePassword Management

Soft Skills

Clear CommunicationProblem-SolvingPresentation SkillsAutonomyCollaboration

Tools & Technologies

FreshserviceGoogle Workspace1PasswordIruMicrosoft IntuneCrowdStrikeCloudflare Zero TrustSnipe-ITSlack AdministrationGAM

Industry Keywords

FCA-RegulatedWealth ManagementAccess ControlsAudit TrailsCompliance Training

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Act as the first point of contact for all technology-related queries
Own support tickets from pickup through closure, maintaining updates and meeting SLAs
Flag blockers and escalate issues when necessary
Collaborate with the wider team to resolve complex issues and ensure smooth handovers
Diagnose issues and translate them into clear, actionable technical resolutions
Handle access requests using least-privilege and role-based access principles
Maintain the internal knowledge base, document solutions, create how-to guides and share best practices
Run weekly group onboarding sessions and provide smooth technology setups for new starters
Ensure thorough, auditable offboarding processes for leavers
Check and proactively monitor meeting rooms and video conferencing equipment
Maintain a secure, organised inventory of laptops and other technology equipment
Support security, infrastructure and other technology projects
Provide workplace technology support to Moneybox employees and help protect its FCA-regulated wealth management platform

Requirements

What you’ll need

Experience with ticketing systems, ideally Freshservice, and maintaining clear ticket notes
Experience with Google Workspace
Familiarity with SSO and password management tools such as 1Password
Comfortable supporting Mac and Windows environments
Ideally exposure to MDM tools such as Iru (formerly Kandji) and Microsoft Intune / Entra ID
Basic knowledge of iOS and Android devices
Understanding of least-privilege and role-based access control (RBAC)
Strong troubleshooting skills and a logical approach to problem-solving
Ability to explain technical fixes clearly
Clear, friendly written and verbal communication
Confidence presenting to small groups
Security-mindedness, including understanding access controls, audit trails and compliance training
Ability to work autonomously and know when to escalate
Nice to have: experience with CrowdStrike, Cloudflare Zero Trust, Snipe-IT, Slack administration, or scripting and automation such as GAM, Bash or PowerShell
Candidates for hybrid or remote roles must be based within the UK
No visa sponsorship is available; overseas applications cannot be considered

Benefits

Comp & perks

Opportunity to join a fast-growing, award-winning and ambitious company
Friendly team of highly motivated individuals
Collaborative and inclusive company culture
Mission and functional team socials every 8 weeks
Company pension scheme
Company bonus scheme
Hybrid working environment
Home office furniture allowance
Personal Annual Learning and Development budget
Private Medical Insurance
Health Cash Plan, including cashback on dentist and optician visits
Cycle to work scheme
Wellhub subscription to gyms and wellbeing apps
Enhanced parental pay and leave
25 days holiday plus bank holidays, with additional days added with length of service