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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success strategies within higher education, focusing on driving adoption, analyzing engagement data, and optimizing communication strategies. Proficient in using Mongoose and HubSpot to enhance customer relationships and achieve institutional goals.
Highest-signal resume keywords
Customer Success ManagementData AnalysisCommunication Strategy OptimizationMongoose Platform ExpertiseHubSpot Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisCustomer Success ManagementEngagement Data InterpretationCommunication Strategy DevelopmentCustomer OnboardingPerformance Trend MonitoringSuccess Plan EstablishmentStrategic RecommendationsRisk IdentificationExpansion Opportunity Identification
Soft Skills
Analytical ThinkingRelationship BuildingTrust-Based Customer RelationshipsCollaborationStrategic Guidance
Tools & Technologies
MongooseHubSpotAI-Driven Insights
Industry Keywords
Higher EducationAdmissionsEnrollment ManagementStudent AffairsAlumni Relations
About the role
Key responsibilities & impact- Act as the primary strategic partner for customers and guide them toward institutional goals using Mongoose
- Lead customer onboarding and implementation
- Establish success plans aligned with customer goals and measurable outcomes
- Monitor adoption, engagement, performance trends, customer health, risks, and opportunities
- Conduct Mongoose Quarterly Reviews and provide actionable, value-demonstrating strategies
- Align platform usage with enrollment, retention, and student engagement priorities
- Analyze conversation and engagement data and provide strategic recommendations
- Help customers improve communication strategies using best practices, benchmarks, and AI-driven insights
- Translate product capabilities into measurable customer impact
- Identify expansion opportunities across institutional departments
- Collaborate with Account Managers on retention, growth, and account strategies
- Gather customer insights and success stories for marketing, product development, and thought leadership
- Partner with Product and Support teams to escalate challenges and resolve issues
- Collaborate with Marketing and Content teams on customer resources and engagement
- Maintain comprehensive customer documentation in HubSpot
- Share portfolio trends with internal teams to improve products and customer experience
Requirements
What you’ll need- Experience in higher education, such as admissions, advising, enrollment management, student affairs, alumni relations, or a similar function, is valued
- Experience as a customer or client success professional is applicable
- Ability to drive adoption and interpret engagement data
- Ability to guide institutions in optimizing communication strategies
- Ability to build trust-based customer relationships
- Analytical thinking and relationship-building skills
- Ability to use best practices, benchmarks, and AI-driven insights
- Ability to collaborate with Account Management, Product, Support, Marketing, and Content teams
- Ability to use HubSpot for customer documentation
- Ability to analyze engagement data, ROI, and conversation insights
Benefits
Comp & perks- Comprehensive medical, dental, and vision coverage
- 401K with company match: 100% of the 1st 3% and 50% of the next 2%
- Flexible PTO
- Competitive Leave Policies
- 13 paid holidays, including a week off between Christmas and New Year’s