Mongoose

Customer Success Manager

• Act as the primary strategic partner for customers and guide them toward institutional goals using Mongoose
• Lead customer onboarding and implementation
• Establish success plans aligned with customer goals and measurable outcomes
• Monitor adoption, engagement, performance trends, customer health, risks, and opportunities
• Conduct Mongoose Quarterly Reviews and provide actionable, value-demonstrating strategies
• Align platform usage with enrollment, retention, and student engagement priorities
• Analyze conversation and engagement data and provide strategic recommendations
• Help customers improve communication strategies using best practices, benchmarks, and AI-driven insights
• Translate product capabilities into measurable customer impact
• Identify expansion opportunities across institutional departments
• Collaborate with Account Managers on retention, growth, and account strategies
• Gather customer insights and success stories for marketing, product development, and thought leadership
• Partner with Product and Support teams to escalate challenges and resolve issues
• Collaborate with Marketing and Content teams on customer resources and engagement
• Maintain comprehensive customer documentation in HubSpot
• Share portfolio trends with internal teams to improve products and customer experience

Explore Customer Success Manager at Mongoose. Review requirements and application details.

Open roles

Customer Success Manager