Patient Support Coordinator

Montu

. Manage a high volume of inbound and outbound patient calls, approximately 450 per week .

Posted 11/5/2026full-timeRemote • United KingdomMid-LevelSenior💰 £27,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organisational skills while managing high volumes of patient calls and complex enquiries. Maintains compliance with GDPR and internal procedures, ensuring a compassionate and patient-centred approach throughout the patient journey.

Highest-signal resume keywords

High-Volume Customer Service ExperienceComplex Enquiry ManagementEmpathy and Emotional ResilienceVerbal and Written Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Record ManagementAppointment BookingDocumentation CompletionGDPR ComplianceTelephone-Based Support

Soft Skills

EmpathyPatienceActive ListeningOrganisational SkillsCalm Under Pressure

Tools & Technologies

Multiple Systems Proficiency

Industry Keywords

Healthcare ExperiencePatient SupportContact Centre Environment

About the role

Key responsibilities & impact

Manage a high volume of inbound and outbound patient calls, approximately 450 per week
Support patients with complex, sensitive and emotionally challenging enquiries
Provide reassurance, guidance and practical support throughout the patient journey
Book appointments, complete documentation and resolve patient queries accurately and efficiently
Manage difficult conversations with empathy, patience and professionalism
Work closely with Clinical and Pharmacy teams to ensure timely support and continuity of care
Maintain accurate patient records and ensure compliance with GDPR and internal procedures
Balance call volumes and performance expectations while maintaining a compassionate, patient-centred approach
Work 40 hours per week across five days, with shifts from 7:30am–4:30pm or 9:30am–6:30pm and Saturday working required

Requirements

What you’ll need

Previous experience in a high-volume, telephone-based customer service, contact centre or patient support environment
Experience handling complex enquiries and managing difficult or emotionally challenging conversations
Genuine empathy, patience and a strong desire to help others
Excellent verbal and written communication skills, with the ability to listen actively and adapt your approach to different situations
Emotional resilience and the ability to remain calm and professional under pressure
Strong organisational skills and the ability to manage competing priorities in a fast-paced environment
Confidence using multiple systems, with excellent attention to detail
Ability to work independently in a remote environment while remaining connected to a wider team
Previous healthcare experience would be beneficial
Legally authorised to work in the United Kingdom

Benefits

Comp & perks

Fully remote, UK-based position
25 days annual leave, increasing to 27 days after one year and 30 days after two years, plus bank holidays
Employer pension matching contributions of up to 5%
Opportunities to learn, develop and progress within a growing healthcare organisation
Meaningful work supporting patients with complex medical conditions
Patient-centred purpose improving access to treatment and patient care