Patient Support Coordinator

Montu

. Act as the first point of contact for patients, primarily over the telephone .

Posted 10/15/2026full-timeWinnersh • United KingdomJuniorMid-Level💰 £28,000 - £30,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while effectively managing patient inquiries and resolving issues in a healthcare setting. Proficient in maintaining accurate records and collaborating across teams to enhance patient experience and ensure compliance with regulatory standards.

Highest-signal resume keywords

Patient Interaction ManagementTelephone Enquiry HandlingRecord KeepingProblem-SolvingCollaboration Across Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ExperienceMedication KnowledgeRegulatory ComplianceIT System ProficiencyPrescription Process Guidance

Soft Skills

EmpathyAttention to DetailProfessionalismCalm Under PressureProactive Approach

Industry Keywords

HealthcarePharmacyPatient SupportStandard Operating ProceduresConfidentiality

About the role

Key responsibilities & impact

Act as the first point of contact for patients, primarily over the telephone
Manage patient enquiries relating to prescriptions, medication availability, deliveries and potential delays
Take ownership of patient queries, proactively resolve issues and keep patients informed
Work closely with the Pharmacy team to investigate and resolve medication-related concerns
Liaise with Pharmacy Dispensers regarding stock availability, prescription processing and dispensing queries
Support communication between patients, Pharmacy, Clinical teams and healthcare professionals
Provide guidance on prescription processes and medication-related queries, escalating clinical questions to qualified healthcare professionals
Recognise when patients require additional support and escalate complex or sensitive issues to appropriate teams, including Clinical Governance
Maintain accurate and detailed records of patient interactions in line with internal policies and regulatory requirements
Collaborate with remote colleagues to support tasks requiring action on site
Work collaboratively across teams to improve patient experience and support safe, timely medication delivery
Work five days per week, including weekend shifts, on 7:30am–4:30pm or 9:30am–6:30pm shifts

Requirements

What you’ll need

A minimum of two years' experience in a customer service or patient-facing environment
Experience handling a high volume of telephone enquiries and managing challenging conversations
Excellent communication and interpersonal skills, with the ability to demonstrate empathy, patience and professionalism
Strong attention to detail and the ability to maintain accurate records
Confidence using multiple IT systems and the ability to learn new processes quickly
The ability to prioritise competing demands, manage a busy workload and remain calm under pressure
A proactive approach to problem-solving, with a willingness to take ownership of issues through to resolution
An understanding of the importance of following policies, procedures and standard operating procedures (SOPs), particularly within a regulated environment
The ability to work collaboratively with colleagues across different teams
Previous healthcare experience would be an advantage
Previous experience working within healthcare, pharmacy or another highly regulated environment is desirable
Experience supporting patients or customers with sensitive, complex or time-critical enquiries is desirable
Suitable, private home-working environment with reliable internet access to handle confidential patient calls
Legally authorised to work in the United Kingdom

Benefits

Comp & perks

25 days' annual leave, increasing to 27 days after one year and 30 days after two years, plus bank holidays
5% matched pension contribution
Cycle-to-work scheme
Opportunities for professional development and career progression
A supportive and collaborative working environment
The opportunity to make a meaningful difference to patients' lives
Hybrid working with two days working from home following completion of training