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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in processing prescription requests with a strong focus on accuracy and confidentiality, while effectively communicating with patients and collaborating with clinical teams. Proficient in managing sensitive information in compliance with GDPR and maintaining detailed patient records.
Highest-signal resume keywords
Prescription ProcessingAttention To DetailPatient CommunicationData EntryGDPR Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Prescription ProcessesMedical TerminologyData EntryDatabase ManagementSpreadsheet Proficiency
Soft Skills
Organisational SkillsProblem-SolvingAdaptabilityReliabilityCommunication Skills
Tools & Technologies
Computer SystemsInternal SystemsMessaging Platforms
Industry Keywords
HealthcarePharmacyPatient-Focused ExperienceConfidential Patient Information
About the role
Key responsibilities & impact- Review and process a high volume of prescription requests accurately and according to established procedures
- Contact patients by telephone, email or messaging platforms about alternative prescription quantities and record preferences
- Maintain accurate, up-to-date patient records across internal systems
- Identify discrepancies, unusual requests and queries requiring clinical input, escalating them to pharmacists or prescribers
- Work with clinical and operational colleagues to progress prescription requests efficiently
- Monitor outstanding requests and follow up to minimise delays to patient care
- Follow SOPs and identify process-improvement opportunities
- Handle sensitive patient information confidentially in accordance with GDPR
- Deliver clear, professional and compassionate patient communication
- Meet daily and weekly productivity and accuracy targets while maintaining quality
Requirements
What you’ll need- Previous experience in administration, data entry, customer support or another process-driven role where accuracy is essential
- Exceptional attention to detail and ability to maintain concentration during repetitive, high-volume tasks
- Strong organisational skills and ability to prioritise workloads and meet deadlines
- Practical, solutions-focused approach and confidence escalating issues when needed
- Excellent written and verbal communication skills
- Confidence using computer systems, databases and spreadsheets, with ability to learn new platforms quickly
- Commitment to confidentiality and appropriate handling of sensitive information
- Proactive, reliable and adaptable approach
- Previous healthcare, pharmacy or patient-focused experience is desirable
- Understanding of prescription processes or medical terminology is desirable
- Experience handling confidential patient information and understanding of GDPR within healthcare is desirable
- Must be legally authorised to work in the United Kingdom
Benefits
Comp & perks- 25 days holiday, rising to 27 after year one and 30 after year three
- 8 bank holidays
- Up to 5% employer pension matching contributions
- Work-from-home options
- Cycle-to-work scheme
- Growth opportunities and support to grow skills and impact
- Opportunities to collaborate across teams and represent Montu at events
- Enhanced maternity and paternity leave