External Partnerships & Engagement Manager

Monzo Bank

. Own the end-to-end portfolio of VAIB external partnerships, including opportunity identification, onboarding, relationship management, and exits .

Posted 11/9/2026full-timeRemote • United KingdomMid-LevelSenior💰 £41,300 - £52,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing external partnerships with a focus on Vulnerability, Accessibility, Inclusion, and Bereavements (VAIB) principles. Capable of evaluating partnership effectiveness and translating insights into actionable strategies while ensuring compliance with governance and risk management standards.

Highest-signal resume keywords

Partnership ManagementData EvaluationRisk ManagementStakeholder AccountabilityGovernance Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Partnership EvaluationData AnalysisGovernance DocumentationDue DiligenceOperational Feedback

Soft Skills

Problem-SolvingOrganizational SkillsStakeholder NavigationProactive Course-CorrectionCollaboration

Industry Keywords

VulnerabilityAccessibilityInclusionBereavementsCustomer Journeys

About the role

Key responsibilities & impact

Own the end-to-end portfolio of VAIB external partnerships, including opportunity identification, onboarding, relationship management, and exits
Evaluate partnership performance using data and operational feedback
Report partnership successes and act to strengthen or stop underperforming relationships
Partner with Supplier Operations on due diligence, risk, governance, and regulatory compliance
Use specialist partner knowledge to improve vulnerable customer journeys, products, and support strategies
Own the Signposting Standard
Collaborate with Research to capture lived experiences and produce cross-functional recommendations
Plan external awareness campaigns
Host expert listening sessions
Collaborate with Public Policy and Communications on impact amplification and media activity

Requirements

What you’ll need

Deep understanding of Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) principles and barriers vulnerable customers face
Proven experience managing external relationships and holding stakeholders accountable for measurable benefits
Experience evaluating partnership effectiveness using data and customer feedback
Ability to translate external expertise and lived experiences into actionable recommendations
Strong understanding of due diligence and risk management
Ability to ensure partnerships meet rigorous governance and documentation requirements
Highly organised problem-solving ability
Ability to manage multiple competing priorities
Ability to navigate challenging stakeholder conversations
Willingness to proactively course-correct underperforming partnerships

Benefits

Comp & perks

Incentive Awards tied to performance
Flexible working hours
£1,000 annual learning budget for books, training courses and conferences
MacBook provided to all employees
Work-from-home setup provided
Extra support for fully remote workers’ work-from-home setup
Additional benefits listed on Monzo’s careers page